Application Support Specialist
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 2–5 yrs
- Salary
- —
- Openings
- 1
- Posted
- منذ 3 ساعات
- Work mode
- In office
- Resume
- Required to apply
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Job description
About Nextwo Co.
Nextwo Co., a subsidiary of T2, focuses on leveraging premier technology talent from Jordan and Egypt to support Saudi Arabia's expanding digital sector. Initially established as a staffing service, the company now offers a broad range of solutions including Offshore Development Centers, hybrid service models, onsite manpower placements, and managed services. Operating in Saudi Arabia, Jordan, and Egypt, Nextwo boasts over 90% talent retention and achieves approximately 60% cost savings for its clients, underscoring its dedication to high-quality, sustainable partnerships.
Job Overview
The Application Support Specialist is responsible for overseeing application performance, diagnosing and resolving technical problems, and delivering prompt support to users. The role includes participation in application testing, assessing performance metrics, maintaining thorough documentation, and driving continuous process enhancements.
Primary Responsibilities
- Continuously monitor application performance and address any technical issues arising.
- Offer prompt support and assistance to end-users to ensure optimal application use.
- Evaluate application data and metrics to identify potential efficiency improvements.
- Perform comprehensive application testing to verify functionality and compatibility.
- Apply improvements informed by user feedback and analyzed performance data.
- Document support procedures and troubleshooting steps systematically.
- Keep current with latest trends and best practices in application support.
Candidate Requirements
- Between two and five years of experience in Application Support, Application Management, or Production Support roles.
- Strong capabilities in technical troubleshooting and resolving complex problems.
- Experience with application performance monitoring, testing, and analytical evaluation.
- Effective communication skills coupled with the ability to handle multiple tasks simultaneously.
- Familiarity with CRM platforms, application support software, and analytics tools is advantageous.