Application Support Engineer - Trade Digital Helpdesk

Role Overview

The Application Support Engineer will act as the primary technical contact for the Trade Digital Helpdesk, ensuring prompt and efficient incident resolution. This role involves collaborating closely with teams across CRM, JIRA, Unidesk, Helpdesk AMS, Development, and IT to troubleshoot and resolve issues while maintaining SLA adherence.

Key Responsibilities

• Serve as the main technical interface (SPOC) for Trade Digital Helpdesk operations.
• Investigate and resolve incidents by coordinating with various platforms and teams including CRM, JIRA, Unidesk, and Helpdesk AMS.
• Collaborate with Development and IT departments to address and troubleshoot issues effectively.
• Ensure compliance with service level agreements (SLA) and conduct root cause analyses to prevent recurring problems.
• Support digital growth initiatives, including dedicated assistance for Neo Trade migration and API integrations.

Candidate Profile and Requirements

• Ability to deliver faster incident resolution leading to decreased customer escalations.
• Skilled in facilitating improved collaboration between Business, IT, and support teams.
• Experience or interest in digital API and integration support.
• Educational qualification: Bachelor of Science in any discipline, or B.Tech/B.E. in any specialization.

Contact Information

Interested candidates may call 7045292792 for more details.