Account Manager

Role Overview

This role involves managing and expanding a portfolio of corporate clients in the white-collar sector. The primary goal is to increase revenue through the placement of professional and managerial-level personnel while delivering outstanding client service and fostering long-term partnerships.

Key Responsibilities

• Act as the main liaison for assigned corporate accounts, developing trusted relationships with HR Directors, Talent Acquisition Managers, and executives.
• Conduct periodic business reviews to evaluate client satisfaction, uncover new opportunities, and enhance loyalty.
• Anticipate client requirements proactively and offer customized staffing solutions aligned with their strategic goals.
• Identify opportunities to upsell and cross-sell services within existing clients.
• Prepare and present commercial proposals, agreements, and service level agreements consistent with company policies on pricing and margins.
• Meet and surpass monthly and yearly revenue targets.
• Collaborate closely with Recruitment and Operations teams to ensure prompt placement of qualified candidates in areas such as Finance, HR, Sales, Marketing, Engineering, and Administration.
• Oversee candidate shortlisting, interview coordination, offer negotiation, and onboarding to ensure seamless client experience.
• Address replacement requests, escalations, and performance concerns professionally and promptly.
• Keep abreast of trends in the white-collar talent market, salary standards, and competitor activity.
• Advise clients on hiring strategies, compensation packages, and workforce planning.
• Maintain comprehensive and current CRM data including pipeline activities, client communications, and placement records.
• Produce regular weekly and monthly reports detailing revenue, pipeline health, and client engagement.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related discipline.
• 3 to 5 years of account management experience within HR services, recruitment, or staffing sectors.
• Demonstrated success managing white-collar accounts in professional industries.
• Well-versed with Saudi labor market intricacies and Saudization policies.
• Exceptional negotiation, communication, and presentation abilities in both Arabic and English.
• Skilled in using CRM platforms and Microsoft Office applications.