Heba Salam

About

Results-oriented supply chain and demand planning professional with 10+ years of progressive experience across pharmaceuticals, telecommunications, and aviation in the GCC region. Strong background in demand forecasting, S&OP, inventory optimisation, logistics coordination, and cross-functional stakeholder management.

Experience

• Supply Chain & Demand Planning Manager – GCC Region
  Ferring Pharmaceuticals
  Jan 2019 – Present
• Supply Chain Coordinator
  Ferring Pharmaceuticals
  Jan 2016 – Dec 2018
• VIP, Social Media & TRA Complaints Specialist
  Etisalat (e&)
  Oct 2012 – Nov 2015
• Counter & Ticketing Staff
  Flydubai / Sudan Airways
  Sep 2010 – Jul 2012

Education

• MBA
  Swiss Business School
  Supply Chain Management · 2024 – 2026
• BSc
  Khartoum University
  Biochemistry · 2007 – 2012

Skills

• Data Analysis
• Risk Management
• Forecasting
• SAP
• Vendor Management
• Oracle
• Excel
• Tender Management
• KPI reporting
• Demand Planning
• Supply Chain
• Logistics
• S&OP
• ERP
• Inventory optimisation

🗣️ Languages

• Arabic · Native
• English · Professional

🏆 Achievements & awards

• Sustained >95% service levels across GCC distributor network

  Achieved through robust supply planning and proactive risk management at Ferring Pharmaceuticals.

• Improved forecast accuracy by ~15%

  Introduced structured S&OP consensus reviews, reducing stock-outs and excess inventory.

• Streamlined UAE pharmaceutical import compliance workflow

  Reduced documentation turnaround time and supported on-time product registration.

• Led cross-functional coordination for multiple product launches

  Worked across commercial, finance, logistics, and external partners across the GCC region.

• Progressed from Coordinator to Manager within the same organisation

  Advanced over 3 years at Ferring Pharmaceuticals.