Waste Services Customer Advisor

About the role

Join Tauranga City Council’s waste services team and provide straightforward, practical support to the community. In this position, you will be the main point of contact for waste-related enquiries, helping residents understand what is required and where to go for assistance.

You will rely on strong customer service abilities, confidence working with systems, and a practical mindset to help waste services operate effectively. The role also involves passing on customer feedback to improve processes, contractor delivery, and waste outcomes across Tauranga.

Key responsibilities

• Offer clear guidance on waste services, including the applicable rules, procedures, and policies.
• Handle customer questions and service requests, such as kerbside collection updates and invoice-related queries.
• Coordinate with contractors and internal teams to support timely service delivery.
• Maintain accurate, user-friendly information across knowledge systems, processes, and digital channels.
• Share customer feedback to support contract oversight, performance discussions, and service enhancements.
• Look for practical ways to simplify processes for both customers and colleagues, then help put those improvements in place.

What you’ll need to succeed

• Experience in waste services, customer support, administration, or a comparable role, or a relevant qualification.
• Substantial experience working with complex systems or databases to manage information.
• Well-developed communication skills and the ability to explain information clearly to different audiences.
• Proven ability to juggle competing priorities in a busy environment.
• Confidence in building effective working relationships with customers, contractors, and internal teams.
• A proactive attitude and a genuine interest in improving how work is done.

About Tauranga City Council

Tauranga City Council’s work has a visible impact on the city and the people who live there. From supporting growth planning to delivering everyday services, its teams help shape a city the community can be proud of.

The council describes itself as a collaborative, forward-thinking, and community-minded employer, offering meaningful work and room to grow.

Benefits

• 5 weeks of annual leave
• Flexible working hours
• Work-from-home options
• Career development opportunities

Application process

Applications must be submitted online; email applications are not accepted.

If you have questions about the role, you can contact Hope Lawsen at hope.lawsen@tauranga.govt.nz.

The application deadline is Sunday 19 July.

Additional information

• The council is committed to building a diverse workforce that reflects the communities it serves and welcomes applicants from all backgrounds, including people living with disabilities.
• If you need support or adjustments during the recruitment process, contact the Talent Acquisition team at recruitment@tauranga.govt.nz.
• You must have the legal right to live and work in New Zealand to be eligible for this position.
• Unsolicited contact or applications from recruitment agencies are not accepted, and no fees or commissions will be paid for such contact.