Service Coordinator
dormakaba Australia & New Zealand
Holden Hill, South Australia, Australia · 全职
抢先申请
- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 3小时前
- Work mode
- 在办公室
- Eligibility
- Applicants with strong administration, scheduling, and customer service skills who are comfortable working in a fast-paced, collaborative environment may apply. The role suits candidates who can manage multiple priorities, communicate effectively, and handle customer issues professionally.
- Resume
- Required to apply
职位描述
Role Overview
This role is a busy, hands-on coordination position with frequent customer interaction. You will act as the main link between clients, field technicians, and internal teams, making sure service and installation work is planned, tracked, and completed smoothly from start to finish.
What You’ll Be Doing
- Arrange and book service and installation appointments.
- Allocate jobs to technicians according to their location and availability.
- Contact customers to verify booking details and schedules.
- Adjust the work plan when priorities shift or urgent requests arise.
- Maintain accurate job records and system updates.
- Keep regular communication with technicians to monitor job progress.
- Chase up unfinished work and missing materials or parts.
- Support the completion of jobs so they can move forward to invoicing.
- Coordinate with operations, warehouse, and customer service colleagues.
- Ensure customers are kept updated and receive a positive service experience.
What We’re Looking For
- Solid administrative ability and strong organisational habits.
- Comfort with problem-solving and managing multiple priorities at once.
- A team-oriented mindset in a customer-focused setting.
- Clear written and verbal communication skills.
- Confidence when dealing with customers and handling issues professionally.
- Intermediate Microsoft Office capability and experience with job management or scheduling software.
Benefits
- Discounted health insurance access.
- Peer recognition through the company’s AAA nominations and awards program.
- A wellbeing committee focused on mental health, community engagement, diversity and inclusion, and social and amenities initiatives.
- WhereFit membership with savings on gyms, apparel, and more.
About the Company
The organisation operates in the access solutions space, delivering products and services that support secure, safe, and sustainable movement in buildings and facilities. Its work spans solutions such as automatic doors and cloud-based access systems.
With a global workforce of more than 16,000 people, the company serves a range of industries including healthcare, aviation, education, hospitality, and others. The culture emphasizes innovation, teamwork, and making a meaningful difference for customers and communities.
You’ll be encouraged to take initiative, develop your capabilities, and grow your career within an international team helping shape the future of access solutions.