Senior Associate - Customer Support/Operations

Job Title: Senior Associate - Customer Support/Operations

Innov Ultra Business Services is seeking a Senior Associate to join their team in Lucknow, India. This role focuses on customer support and operations, requiring excellent communication skills and a customer-centric approach. The position offers attractive in-hand salaries, career growth opportunities, and a dynamic work environment with training and development support. Freshers and experienced candidates are encouraged to apply.

Responsibilities

• Manage and resolve customer inquiries via phone, chat, and email.
• Collaborate with internal departments to ensure seamless daily operations.
• Deliver exceptional customer experiences and ensure prompt issue resolution.
• Maintain precise records and documentation of all interactions.
• Address and manage customer escalations with professionalism.
• Adhere strictly to company policies and procedural guidelines.

Eligibility Criteria

• Open to both freshers and experienced individuals.
• Proficiency in both English and Hindi communication is essential.
• Basic computer literacy is required.
• Willingness to work in rotational shifts.
• Demonstrated strong problem-solving abilities and interpersonal skills.
• Preference for candidates who can join immediately.

Preferred Skills

• A strong customer-focused mindset.
• Capability to manage multiple tasks efficiently in a fast-paced setting.
• A collaborative spirit with positive work ethics.
• Previous experience in BPO or customer support roles is beneficial.

Perks & Benefits

• Competitive in-hand salary package.
• Opportunities for career advancement.
• A professional and stimulating work atmosphere.
• Comprehensive training and ongoing development programs.

Additional Information

• Working Days: 6 days a week.
• Shifts: Rotational shifts.
• A one-way cab facility is provided for late-night or early-morning shifts.