Scheduler - Full Time

The Role

Amana Living is seeking a dedicated Home Care Scheduler to join their high-performing team. This full-time, onsite position involves efficiently scheduling client services for Community Support Workers, ensuring client needs are met and staff schedules are optimized. The role requires exceptional customer service skills and a commitment to supporting the team.

Key Responsibilities

• Efficiently schedule Home Care staff, including Community Support Workers, Clinical, and Allied Health Staff, to ensure continuity of client services and meet individual client needs as outlined in their care plans.
• Optimize staff utilization by scheduling services based on availability, location, and competencies, while adhering to collective agreement guidelines and staff rights.
• Manage staff leave and events, rescheduling affected services promptly.
• Maintain accurate records of all staff and client communications within the Aged Care Management System.
• Actively participate in Scheduling Team training sessions and meetings.
• Liaise with external agencies to secure service coverage when necessary, following Amana Living's scheduling guidelines.
• Respond to calls on the Home Care and Clinical Enquiry lines, providing assistance and ensuring positive customer interactions.
• Identify and propose improvements for individual and team work practices, processes, and procedures.

About You

The ideal candidate will possess advanced administrative capabilities and a strong dedication to delivering superior customer service. Prior experience as a scheduler, ideally exceeding one year, is preferred. Familiarity with client management systems like Comcare or E-case is considered an advantage.

Essential Criteria

• Proof of current Flu vaccination in accordance with Amana Living policies.
• Ability to obtain a National Police Clearance (valid within 6 months).
• Successful completion of pre-employment forms and reference checks.
• Exceptional organizational and time management abilities.
• Readiness to complete a paid 5-day induction program at the Rivervale Training Institute.

Why Choose Amana Living?

Amana Living is a leading aged care provider in Western Australia, committed to honoring and valuing older individuals since 1962. We offer a wide array of services and are dedicated to fostering a supportive environment for our workforce. Our vision is a community where every older person is valued, and our mission is to enable fulfilling lives for older individuals. We operate with values of Compassion, Collaboration, Curiosity, Inclusion, and Trust.

Our Benefits

• Competitive remuneration.
• Salary packaging options up to $18,550.
• Childcare assistance during school holidays.
• Access to health and wellbeing programs.
• Continuous training and professional development opportunities.
• Employee Assistance Program.

Amana Living champions diversity and encourages applications from individuals with disabilities, Aboriginal or Torres Strait Islander backgrounds, and members of the LGBTIQA+ community. Join us in making a meaningful impact.