Reservations Agent

Role Overview

As a Reservations Agent, you will serve as the initial contact for guests who want to book rooms. The position focuses on delivering attentive guest support, handling booking-related queries, and making sure reservations are processed accurately and without delay.

Key Responsibilities

• Handle room booking requests from guests via phone, email, and digital booking channels.
• Share details on room availability, pricing, and hotel facilities.
• Process reservations with care and efficiency to maintain booking accuracy.
• Respond to guest questions and resolve concerns related to reservations and stays.
• Check guest details and payment information to secure confirmed bookings.
• Guide guests with suitable options and suggestions based on their needs and preferences.
• Present relevant offers, packages, and discounted deals to improve the guest experience.
• Stay current on hotel rules, procedures, and room categories.
• Work closely with the reservations team to help maintain correct room inventory records.
• Support group booking requests when required.
• Maintain a professional, service-oriented approach in every interaction.
• Take part in training sessions to strengthen reservation knowledge and performance.
• Work in a safe and environmentally responsible manner to protect guests, colleagues, and the environment.
• Follow the organization’s health, safety, and environmental policies and procedures.

Additional Information

This role is focused on front-line guest communication, reservation handling, and coordination with the wider reservations team. No salary, openings, start date, or application deadline was specified in the source.

Work Conditions

The position is based onsite in Dubai, United Arab Emirates and is offered on a full-time basis.