Operations & Marketing Coordinator

About the Organisation

BaxterStorey is a major UK hospitality company known for creating high-quality food and service experiences for corporate, cultural and destination venues. The business places people at the centre of its culture, with a strong focus on fresh seasonal ingredients, responsible sourcing and chef-driven innovation.

The company’s approach is rooted in food that is carefully sourced, prepared fresh and presented to a high standard. Teams are encouraged to be inventive, ambitious and proud of their work, within a culture that values individuality, teamwork and ongoing improvement.

As part of the wider WSH Group, BaxterStorey provides real opportunities to grow, access to strong training and a supportive workplace where talent is developed and appreciated. Sustainability, wellbeing and positive impact for clients, communities and employees are key priorities.

Role Summary

This position is for a highly organised and proactive Operations & Marketing Coordinator who will help keep two BaxterStorey sites running smoothly on a day-to-day basis. The role is broad and fast-moving, bringing together marketing and communications, operational reporting, systems support, HR administration and general coordination duties.

You will serve as a key contact for site management, kitchen teams and front-of-house teams, helping ensure that information, data and systems stay accurate, current and well communicated internally and to clients.

Key Responsibilities

• Plan and execute monthly marketing activity for both sites using BaxterStorey content as well as content created internally.
• Create digital branding and marketing materials for use on site.
• Prepare and upload digital menus to screens and client intranet systems.
• Publish regular updates on client communication channels and work with client teams during monthly communications calls.
• Keep shared drives organised with marketing assets and run recurring marketing meetings with site management.
• Assist with one-off marketing work such as new concepts, menu updates and branding projects.
• Produce quarterly brochures focused on hospitality and guest experience.
• Update internal client websites with current menus, marketing material and site information.
• Maintain several sales, labour and operational trackers across both sites.
• Spot data issues or inconsistencies and raise them with management when needed.
• Develop new trackers to support requests from kitchen, front-of-house and management teams.
• Keep stock master sheets current, including supplier cost updates.
• Contribute marketing content, retail snapshots and highlights to monthly client reports.
• Prepare data and insights for quarterly and annual reporting.
• Build ad hoc proposals and presentations using PowerPoint and tracker data.
• Circulate monthly Cost of Sales reports for management review.
• Complete weekly timesheets and maintain labour tracking records.
• Handle onboarding for PM and client hires using Access Recruitment, following secure procedures.
• Upload and maintain HR files such as probation letters, performance documentation and personal records.
• Act as the primary contact for till systems, including product uploads and issue resolution.
• Support front-of-house teams with daily menu uploads and marketing updates on Scala.
• Help with nutritional labelling tasks and troubleshooting of label machines.
• Provide general support for site technology and systems problems.
• Record accurate minutes for management and client meetings, share actions and upload supporting documents.
• Deliver ad hoc administrative support to site management as needed.

Requirements

• Strong organisational ability with a sharp eye for detail.
• Comfort managing several priorities across marketing, operations and administration at the same time.
• Good technical skills, especially in Microsoft Excel, PowerPoint and digital platforms.
• Clear and effective written and verbal communication skills.
• Self-motivated, flexible and comfortable working with multiple sites and stakeholders.
• Previous experience in hospitality, contract catering or another busy operational environment is preferred.

Additional Information

BaxterStorey emphasises a people-first and food-first approach, encouraging chefs and teams to work with confidence, creativity and purpose. The company offers an environment where skills are recognised and career growth can continue to develop.

Work Location

London, England, United Kingdom. The role is based onsite.

Employment Type

Full-time position.