Operations Manager

Role Overview

We are seeking an Operations Manager to take charge of the full operations lifecycle, ensuring smooth client onboarding, support for trade execution, settlement activity, operational governance, and ongoing process enhancement. This position is focused on building a high-performing operations function that delivers accuracy, controls risk effectively, meets regulatory obligations, and enables business expansion through scalable, technology-driven processes.

What You Will Do

• Guide and support the operations team so they can provide efficient, precise, and client-oriented service.
• Manage the complete operational flow, including onboarding, trade processing across the lifecycle, settlements, reconciliations, and resolution of unusual or failed cases.
• Maintain strong operational standards by enforcing controls, handling operational risk, and ensuring adherence to both regulatory and internal policies.
• Develop productive working relationships with internal teams, clients, custodians, and outside service partners to keep service delivery smooth and coordinated.
• Improve processes and advance digital capabilities by using AI and automation to simplify work, increase productivity, strengthen decisions, and support growth.
• Track performance using KPIs, reporting, and governance routines, while leading strategic initiatives and encouraging a mindset of continuous improvement.

Skills and Knowledge

• Proven ability to lead teams and manage people effectively.
• Working knowledge of client onboarding, KYC/AML, trade lifecycle activities, settlements, and operational controls.
• Exposure to private banking, wealth management, or investment operations.
• Strong analytical thinking, problem-solving, and sound judgment.
• Excellent communication skills and the ability to manage stakeholders well.
• Experience with process optimization, automation, and digital change initiatives.
• A careful, detail-focused approach with a strong awareness of risk and controls.
• Capability to balance several priorities in a high-paced environment.

Requirements

• A bachelor’s degree in Business, Finance, Economics, or a closely related field.
• Between 7 and 10 years of experience in banking operations and client servicing.
• At least 3 to 5 years of experience managing people.
• Clear evidence of leading operational improvement or digital transformation projects successfully.