Operations Assistant

About the Organization

This role sits within a large and rapidly expanding private youth sports group serving families across the Greater Toronto Area and beyond. The organization focuses on delivering enjoyable, memorable sports experiences for children and their communities.

Role Overview

The Operations Assistant will support coach scheduling and day-to-day workforce coordination for youth sports programs across Canada. The position calls for strong organization, fast decision-making, and the ability to respond to operational changes in real time so that programs continue without disruption.

Key Responsibilities

• Create, update, and maintain weekly coaching schedules across several programs and regions in Canada.
• Allocate staff based on coach availability, certifications, travel needs, and program demands.
• Track schedule coverage each day and flag possible staffing shortages before they affect operations.
• React promptly to last-minute cancellations, absences, and clashes in scheduling.
• Arrange substitute staff and adjust operations immediately to keep programs running smoothly.
• Share scheduling revisions and operational updates clearly with coaches, managers, schools, and partner groups.
• Keep scheduling records and workforce tracking tools accurate and up to date.
• Help coordinate onboarding and schedule setup for newly hired coaching staff.
• Partner with regional managers and leadership to improve efficiency and maintain program quality.

What Success in This Role Looks Like

• Staying dependable, responsive, and organized throughout the week.
• Taking clear ownership of tasks and follow-through.
• Using quick judgment and practical operational thinking to solve problems.
• Communicating professionally and working well within a team.
• Making sound decisions quickly when situations change.

Requirements

• Background in operations coordination, workforce scheduling, logistics, dispatching, or staffing support.
• Strong ability to organize work and manage several tasks at once.
• Composure and effectiveness in fast-moving or high-pressure situations.
• Excellent verbal and written communication skills.
• Strong troubleshooting ability and close attention to detail.
• Comfort using scheduling tools, spreadsheets, and communication software.
• Ability to work independently while balancing multiple priorities.
• Experience in sports, youth programs, education, or multi-location operations is an advantage.

Compensation

The monthly pay range is USD 800 to USD 1,200, along with a bonus structure.

Additional Information

This is a full-time, onsite position. The posting does not specify the number of vacancies, formal education requirements, candidate eligibility limits, or immediate start details.