- 经验
- 2年以上
- 薪水
- —
- 职位空缺
- 1
- 发布
- 2周前
- 工作模式
- 在办公室
- 学历
- 学士学位
- 合格
- Professionals with at least 2 years of iGaming operations experience in poker or comparable peer-to-peer products. A bachelor’s degree in a relevant field is preferred, and candidates with project management or data analysis certifications may have an advantage. The role also suits people who are c…
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职位描述
About the role
SoftConstruct is looking for an Operations Specialist to support its poker network and keep gameplay running smoothly across partner channels. This position focuses on day-to-day operational control, tournament setup, issue investigation, and cross-team coordination in a fast-moving iGaming environment.
What you'll do
- Oversee daily poker operations across the network to help maintain stable and uninterrupted gameplay.
- Set up and oversee poker tournaments, including buy-in amounts, prize pools, tournament formats, rebuy and add-on rules, and event schedules.
- Administer promotional features such as missions, leaderboards, and special tournament series.
- Review and investigate gameplay concerns raised by partners, including tournament logic, rebuy/add-on behavior, and game functionality.
- Serve as the main operational point of contact for partners on poker gameplay, tournament settings, and product-related questions.
- Work closely with Product, Development, and QA teams to troubleshoot technical problems and help improve poker features.
- Assist with testing and validation of new poker releases, enhancements, and bug fixes before they go live.
- Monitor and handle partner requests as well as internal tasks using ticketing tools.
- Make sure poker network rules and configuration standards are applied consistently across all partners.
Requirements
- At least 2 years of experience in iGaming operations, with a specific background in poker or similar peer-to-peer products.
- A bachelor’s degree in Business Administration, Information Technology, Sports Management, or a related discipline; project management or data analysis certifications are considered an advantage.
- Solid knowledge of the online poker space and awareness of current market developments.
- Demonstrated ability to manage detailed game settings and complex tournament schedules accurately.
- Confidence in acting as a dependable contact for both external partners and internal teams.
- Capability to spot and analyze logic-related issues in gaming software.
- Willingness to support network operations during high-traffic tournaments and special events.
- High attention to detail when working with buy-ins, prize pools, and advanced game rules.
- Strong problem-solving skills for technical gameplay incidents.
- Ownership mindset, with the ability to take tasks from ticket creation through to closure.
- Ability to stay organized and effective in a dynamic, fast-paced network environment.
Who this role is for
This opportunity is best suited for professionals who are comfortable working in operations, enjoy solving technical gameplay issues, and can collaborate effectively with both partners and internal teams. Candidates who like learning quickly, working with energy, and contributing to innovative products may be a strong fit.
Additional information
Location: Yerevan, Armenia. Employment type: full-time, onsite.