Loan Servicing Representative

About the Company

Exeter Finance helps vehicle buyers secure suitable financing and works closely with customers and dealer partners to provide practical lending options. The organization emphasizes strong relationships and a supportive workplace across servicing, field, and corporate functions. Its goal is to be a leading finance company and lender of choice, recognized for people, performance, and service.

Role Overview

This position focuses on reducing losses by supporting recovery efforts for accounts that are 5 to 80 days past due. The representative will handle customer questions about daily interest accrual, payment schedules, and due date change requests, while using both automated and manual dialing methods to reach customers and set up payment solutions.

Key Responsibilities

• Reach out to customers by phone to discuss overdue balances, arrange payment plans, and respond to questions about account status, payment choices, or collection activity.
• Record customer conversations and account updates accurately in collection platforms and related systems.
• Evaluate delinquent accounts to choose the right collection approach, spot higher-risk accounts, and refer complicated matters or disputes to senior colleagues or managers when needed.
• Track payment behavior and contact customers early when signs of financial strain appear.
• Help lower delinquency levels while meeting personal and team goals for collections and resolution performance.
• Partner with internal teams such as legal and customer service to resolve issues and strengthen department practices.
• Follow all company policies and legal requirements, including FDCPA compliance and other applicable regulations.

Requirements

• High school diploma or equivalent qualification.
• 0 to 3 years of relevant work experience.
• Background in collections, customer service, or a similar field with the ability to manage delinquent accounts effectively.
• Strong negotiation ability to reach workable payment agreements.
• Good understanding of collections procedures, payment systems, and relevant laws and regulations.
• Clear verbal and written communication skills for professional customer interaction.
• Strong organization and prioritization skills for handling a large account portfolio.
• Comfort using collections software, systems, and basic office tools such as MS Office.
• Ability to manage difficult or sensitive customer situations with patience, empathy, and problem-solving.
• Capable of working independently with limited oversight and also contributing as part of a team.
• Strong accuracy and attention to detail for tracking account information.
• Results-driven mindset with a focus on meeting or exceeding targets.
• Ability to stay composed under pressure and resolve disputes or complaints efficiently.

Compensation

The hourly pay range for this role is $18.60 to $22.45. Individual pay packages may vary based on skills, experience, qualifications, and other job-related factors. Monthly bonus is mentioned in the role title.

Additional Information

Exeter Finance LLC is an equal opportunity employer.