IT Support Engineer

Overview

We are hiring two IT Support Engineers to become part of a collaborative technology function within a modern enterprise setting. This is a practical, hands-on position focused on incident resolution, service request handling, end-user assistance, and contributing to better systems and workflows.

Contract details

• This role begins as an initial daily-rate contract.
• There is an opportunity to transition into a permanent role after 3 months.
• You will be joining a well-known household brand.

Key responsibilities

• Deliver first-, second-, and third-line support across desktop, mobile, and cloud-based environments.
• Assist users on Windows, iOS, and Android devices.
• Handle access administration, identity platforms, and single sign-on tools.
• Support Microsoft and Google ecosystem administration.
• Investigate and resolve issues related to infrastructure, networking, and applications.
• Partner with internal teams and stakeholders to achieve strong service outcomes.
• Spot opportunities to streamline support processes and improve service quality.

Requirements

• At least 3 years of experience in IT support, service desk, or systems administration roles.
• Strong diagnostic and problem-solving ability across hardware, software, networking, and cloud technologies.
• Working knowledge of Active Directory, DNS, DHCP, Group Policy, and Windows Server environments.
• Exposure to IAM and SSO solutions such as Okta, Entra ID, PingID, or OneLogin.
• Experience with Microsoft Exchange and Google Workspace.
• Understanding of cloud platforms including AWS, Azure, or GCP.
• Familiarity with Agile and ITIL working environments.

What’s on offer

• A supportive and team-oriented workplace.
• Opportunity to work with modern cloud and enterprise technologies.
• Access to career development and continuous learning.

About you

You should be someone who enjoys technology, likes solving problems, and thrives in a fast-moving environment.