IT Operations Associate

About the Company

Personified provides managed IT and cybersecurity support to campaigns, non-profits, and organizations working toward mission-driven goals. The team acts as an embedded extension of each client’s internal staff, taking care of the technology and security functions that would typically sit with an in-house IT department. From onboarding new hires to handling urgent tech and security concerns, the company focuses on building strong trust and keeping client systems protected.

The organization supports some of the most recognized names in the progressive space and is growing its team with people who bring strong IT operations capability.

Role Summary

The IT Operations Associate helps manage daily technology operations for clients, with special emphasis on smooth onboarding and offboarding experiences through email, Slack, and virtual meetings such as Google Meet and Zoom. This is a remote position.

The role centers on carrying out and helping refine client processes related to onboarding, offboarding, and technology procurement.

What Success Looks Like

• Ability to execute operational workflows accurately while also identifying ways to improve them.
• Fast, dependable responsiveness.
• Comfort and confidence in guiding clients through processes from beginning to end.
• Strong attention to detail and a process-driven mindset.

Additional strengths include excellent customer service, plus the ability to manage priorities and complete work effectively in a busy environment.

This position reports to the IT Operations Manager.

Key Responsibilities

• Manage and support onboarding, offboarding, and technology procurement workflows for roughly 50 to 60 clients.
• Maintain IT operations documentation, including client-specific playbooks, procedures, and policies.
• Contribute to the improvement of current IT operations systems and day-to-day workflows.
• Work closely with client contacts to keep communication clear across IT, operations, and HR-related processes.
• Handle support requests through email, Slack, and the ticketing system.
• Record client requests, follow them through to resolution, identify recurring issues, and ensure consistently strong service.
• Process ad hoc administrative IT requests related to onboarding, offboarding, and procurement.
• Help deliver client data security training with other team members.
• Take on additional related duties as required.

Experience and Qualifications

The preferred candidate has at least 2 years of experience in a customer-facing position and a history of delivering strong client experiences. The person in this role should be highly organized, responsive, and careful with details.

Comfort working with clients and their teams by email, Slack, and virtual meetings is essential. The successful candidate should also be proactive, collaborative, quick to learn new systems and technical concepts, and able to recommend improvements to operational processes.

Benefits

• Fully remote work setup
• Competitive compensation
• Employer contribution toward healthcare coverage
• Optional 401(k) with company match
• Cell phone allowance
• Annual learning and development stipend

Additional Information

This position is focused on operational support for client technology environments, especially at the intersection of IT, operations, and HR. The role involves frequent communication, documentation, and process management across multiple clients.