HR Operations Manager

Role Overview

The HR Operations Manager will own and guide the organization’s HR operations, making sure day-to-day processes run smoothly, lawfully, and in line with company standards. This position covers the full employee journey, HR administration, payroll coordination, government-platform handling, policy rollout, records management, and ongoing process enhancement to help achieve business goals.

Key Responsibilities

• Direct the HR Operations team and ensure strong performance across all service areas.
• Create, refine, and maintain HR procedures, operating policies, and governance structures that support business priorities.
• Maintain full alignment with Saudi Labor Law, applicable regulations, and internal policies.
• Manage employee lifecycle activities, including onboarding, changes in employment status, transfers, promotions, and exits.
• Oversee compliance checks, internal reviews, and risk-reduction actions to protect operational integrity.
• Supervise employee administration, records handling, document management, and HR data quality.
• Work with senior leaders on workforce planning, organizational efficiency, and operational upgrades.
• Support payroll governance by validating HR data, approvals, and coordination with Finance in line with payroll rules.
• Track and improve HR KPIs, service delivery targets, and employee experience using data-led insights.
• Manage HR systems, digital transformation efforts, and automation projects to raise efficiency.
• Administer government portals and regulatory systems such as Qiwa, GOSI, Mudad, Muqeem, and related platforms.
• Coach and develop team members while promoting a high-performance, service-oriented culture.
• Handle employee relations matters, disciplinary cases, grievance processes, and policy interpretation with business stakeholders.
• Prepare management reports, dashboards, and workforce analytics for executive decision-making.
• Lead continuous improvement initiatives by identifying gaps, applying best practices, and strengthening HR service delivery.
• Coordinate closely with Talent Acquisition, Payroll, Government Relations, Finance, and other departments to ensure end-to-end HR support.

Requirements

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a similar field.
• 7 to 10 years of HR Operations experience.
• Prior exposure to construction, engineering, or industrial environments is preferred.
• At least 3 years of experience in a supervisory or managerial HR capacity.
• Strong working knowledge of Saudi Labor Law.
• Hands-on experience with HRIS and ERP platforms.
• Sound understanding of Qiwa, GOSI, Mudad, Muqeem, and other government HR systems.
• Strong leadership and team management capabilities.
• Excellent verbal and written communication skills, with strong interpersonal ability.
• Well-developed analytical thinking and problem-solving skills.
• High attention to detail and solid organizational discipline.
• Proficiency in Microsoft Office tools, especially Excel, Word, and PowerPoint.
• Fluency in both Arabic and English.

Additional Information

This position is based in Al Jubayl, Saudi Arabia and is a full-time, onsite role.