Head Housekeeper

About the Company

Radisson Hotel Group is a major global hospitality company operating and developing more than 1,500 hotels across 95+ countries through ten distinct hotel brands. The group is built around the promise “Every Moment Matters” and a service mindset centered on “Yes I Can!”.

People are at the heart of the business. The organization describes its team members as “Moment Makers” and aims to create an environment where people can thrive, grow, and deliver memorable guest experiences every day.

Role Overview

The Head Housekeeper / Housekeeping Manager will lead the housekeeping function with a strong focus on cleanliness, service quality, and guest satisfaction. This role requires a hands-on, detail-oriented professional who can uphold premium standards across the property while guiding and motivating the team.

Key Responsibilities

• Direct the housekeeping team to ensure consistent cleanliness and polished presentation throughout the hotel.
• Maintain top-tier hygiene and quality standards across guest rooms, public spaces, and back-of-house areas.
• Coordinate with other departments to support a smooth and seamless guest experience.
• Create work schedules, distribute tasks, and oversee stock control for cleaning materials and linen.
• Coach, encourage, and develop team members so they consistently deliver luxury-level service.
• Review guest feedback and use it to improve housekeeping processes and service delivery.
• Follow all applicable health and safety requirements.

Qualifications and Requirements

• Strong command of housekeeping procedures and the ability to act as a subject-matter resource when needed.
• Demonstrated success in a similar position within a quality-focused environment, with strong standards and people-management capability.
• Commercial awareness and a business-minded approach.
• A proactive, ambitious attitude with the ability to inspire the team to exceed service expectations.
• Clear thinking with strong verbal and written communication skills.
• Good working knowledge of PMS.

Why Join

Join a hospitality team focused on creating exceptional moments and delivering memorable guest experiences. The company emphasizes learning, career growth, inclusion, teamwork, and the chance to make a real impact.

Benefits and Perks

• Up to 53% off stays for team members at more than 1,500 Radisson Hotels worldwide.
• Minimum 30% discount for friends and family.
• Special offers on breakfast, food and beverage, spa services, and more.
• Access to global and local employee benefits and rewards.

Equal Opportunity and Support

Applicants from all backgrounds, abilities, and experiences are encouraged to apply. Reasonable adjustments can be provided during the application process if needed.