Hard Services Supervisor

Role overview

The Hard Services Supervisor will oversee hard services delivery across Misk Schools buildings, helping keep the physical environment safe, functional, and well maintained. The role focuses on monitoring service provider performance, reviewing completed work, and approving outputs in line with school standards.

Key responsibilities

• Oversee the upkeep and repair of mechanical, electrical, plumbing, ventilation, low-current, and other building systems.
• Manage maintenance requests and coordinate responses between school staff and the hard services provider.
• Help set, monitor, and review SLAs and KPIs for the service provider.
• Make sure all contractors and service providers follow Misk Schools policies, including health and safety requirements.
• Supervise service-provider activity on school premises during school hours.
• Arrange monthly coordination meetings with providers and support the preparation of project plans and schedules.
• Evaluate service-provider performance against agreed SLAs and KPIs, and share feedback with the Hard Services Manager.
• Work with procurement on spending and expenditure-related items.
• Support technical troubleshooting and assist with cost estimates.
• Review preventative maintenance plans submitted by service providers.
• Verify as-built drawings and check new installations against site conditions.
• Monitor corrective and preventive maintenance activities carried out by the provider.
• Ensure MEP tasks are completed properly and to standard.
• Track the issuing and closure of work orders in line with the agreement.
• Support enforcement of contract terms by the hard services provider.
• Monitor indoor air quality through sensors and purifiers and take action when needed.
• Contribute to maintenance budget planning and help ensure spending stays within approved limits.
• Review asset and inventory lists and update them where necessary.
• Deliver timely, high-quality service aligned with agreed standards.
• Promote continuous improvement and look for ways to improve service quality and efficiency.
• Operate within the service standards set by the Hard Services Manager and Misk Schools policies.
• Support the embedding of Misk Schools’ culture and values in day-to-day work.
• Work with the Hard Services Manager to meet personal performance objectives.
• Keep stakeholder needs at the center of all activities.
• Remain flexible to business needs and changing priorities.
• Improve systems and processes to increase effectiveness and efficiency.
• Maintain historical records and related documentation.
• Carry out other duties assigned by the line manager as required.

Safeguarding

The role requires a strong commitment to safeguarding children and young people. The post holder must follow the school’s safeguarding policies and staff code of conduct, and support the designated safeguarding lead as a priority to help ensure student safety and wellbeing.

Qualifications

• A bachelor’s degree in Engineering, preferably Mechanical or Electrical, or a closely related discipline.
• Project management qualification such as PRINCE2, PMP, or an equivalent certification.
• Professional certification in facility management is required.

Experience

Applicants should have more than 5 years of relevant experience, including at least 2 years in a supervisory capacity.

Skills, knowledge and abilities

• Strong verbal and written communication skills in both English and Arabic.
• Ability to work effectively with colleagues and external agencies from different cultural backgrounds.
• Well-developed organizational and documentation skills.
• Capability to build and sustain effective internal and external working relationships.
• Comfort working in an environment of change and improvement.
• Ability to manage workload independently and meet deadlines.
• Commitment to continuous professional development.
• Confident use of IT tools for administration, ticketing systems, and project management software.

Additional information

This position requires a flexible, stakeholder-focused approach and a commitment to maintaining service quality, historical records, and operational efficiency while supporting the school’s mission and culture.