Front Store Supervisor

Role overview

This position supports a locally owned and operated Shoppers Drug Mart store in delivering health, beauty, and convenience services while keeping customers at the heart of daily operations. The role centers on leading customer service activities and overseeing cashier and merchandising functions.

Key responsibilities

The supervisor is responsible for ensuring front-store operations run smoothly, including staff support, loss prevention, merchandising standards, and customer issue resolution.

Human resources

• Make sure cashier and merchandising team members follow store policies and operating procedures.
• Provide training to cashiers and merchandisers on their day-to-day responsibilities.
• Offer ongoing direction, coaching, and support.

Loss prevention

• Implement loss prevention standards and oversee daily cash office inventory, cashier monitoring, tracking sheets, and PC Optimum procedures.

Customer service

• Ensure store staff maintain a professional appearance in line with the uniform policy.
• Respond to customer questions about product locations, rainchecks, and similar requests.
• Handle customer concerns such as refunds and exchanges according to established guidelines.
• Encourage participation in the CSI survey.

Merchandising

• Keep shelves neat, organized, and properly rotated.
• Set up and remove product displays as directed by the AFSM or FSM.

General duties

• Maintain store cleanliness, housekeeping standards, and overall store presentation.
• Follow all health and safety requirements.
• Carry out clerical and banking tasks when needed.
• Adhere to all store policies, procedures, and loss prevention practices.
• Complete other assigned tasks, including cashier duties when necessary.

Qualifications and work style

The role calls for sound judgment, strong planning skills, and the ability to think independently while organizing store operations. Good problem-solving ability is important for maintaining customer satisfaction.

Experience and job fit

Applicants should be comfortable using computers, well organized, able to manage time efficiently, and familiar with products and supplies.

Compensation and workplace information

The hiring range for this position is CAD 15.00 to CAD 16.00 per hour. Pay may vary depending on experience, knowledge, and the geographic area of the store. This is a newly created position. The company may use artificial intelligence to help screen, assess, and select candidates.

Workplace and employer values

Each store is run by an Associate-Owner, so the successful candidate will work in a local business environment backed by a national brand. Employees can benefit from a purchase discount program, flexible and varied schedules, competitive pay, and online learning through Academy.

The organization values diversity and seeks to reflect the communities it serves. Accommodation is available on request for applicants and colleagues with disabilities. Compliance with laws and ethical conduct are core expectations of the role.