- 经验
- 2+ yrs
- 薪水
- —
- 职位空缺
- 1
- 发布
- 4 天前
- Work mode
- 在家办公
- Eligibility
- Candidates who are experienced in customer support, fluent in English, and equipped to work remotely with their own computer and high-speed internet can apply. The company is seeking a committed team member rather than a freelancer or contractor.
- Resume
- Required to apply
职位描述
Role Overview
This is a remote customer support role with a U.S.-based organization that offers online education for mental health therapists. The team is looking for someone with a friendly, energetic approach who enjoys helping people solve problems and creating a positive customer experience.
Work Arrangement
The role is virtual/remote. The company wants an in-house team member rather than a freelancer or independent contractor. The expected commitment is 30 to 40 hours per week.
Key Duties
- Handle customer issues through live chat and email, responding quickly and professionally.
- Support and train newly hired customer service representatives.
Required Experience and Skills
- At least 2 years of experience in customer service or support.
- Hands-on experience with Tawk.to, including setting up and using the live chat interface.
- Typing speed of 55 words per minute or higher.
- Basic WordPress knowledge.
- Strong communication, problem-solving, and people skills.
- Comfortable with technology, outgoing, upbeat, and highly enthusiastic.
- Excellent English fluency, along with strong grammar and writing ability.
- Own a computer and have access to high-speed internet.
Company Culture
The organization describes itself as growth-oriented, high-standard, and supportive of work-life balance. The environment is intended to help team members grow both professionally and personally while keeping the atmosphere enjoyable.
Application Note
Applicants must mention the number 23 in the subject line of their response to show they have carefully read the posting. To apply, candidates should share their resume and typing speed score.