Director, Enterprise Program Management

Role overview

This is a senior, high-impact leadership position focused on guiding a large enterprise customer implementation from start to finish. The engagement covers onboarding, system setup, training, data transfer, integrations, and rollout across a multi-site environment. The role blends executive-level customer management with hands-on program oversight, and it requires someone who can bring order to complex delivery work, handle ambiguity confidently, and keep a large cross-functional team aligned.

The position is listed for a partner company, which will handle all applications and follow-up steps. The role is based in the United States and is fully remote.

Accountabilities

• Take full ownership of delivery for a strategic enterprise program, from kickoff through launch and the post-launch phase, while keeping scope, timelines, and success measures aligned.
• Coordinate governance across every workstream, including onboarding, configuration, training, data migration, integrations, rollout, and post-go-live support.
• Act as the main executive contact for the customer, ensuring stakeholder alignment, clear expectations, and timely resolution of complex or unclear issues.
• Run weekly stand-ups, steering committee sessions, and executive reviews, with consistent visibility into progress, risks, and dependencies.
• Maintain the program risk log, spot issues early, and drive mitigation actions with both internal and external teams.
• Lead delivery coordination across implementation, customer success, training, support, product, and engineering partners.
• Hold teams accountable for milestone completion, including multi-office launch success, user readiness, integration checks, and movement into Phase II.
• Set and monitor success measures such as adoption, operational readiness, and customer health after launch.
• Manage resourcing and execution planning so delivery capacity matches aggressive timelines and growth needs.
• Help position the engagement for continued expansion and a successful transition into broader enterprise rollout phases.

Requirements

• At least 10 years of experience leading complex enterprise SaaS implementations, professional services programs, or customer success delivery efforts with program-level ownership.
• Proven background managing large, multi-location rollouts of 100+ sites or similar scope, under tight deadlines and with senior executive stakeholders involved.
• Strong command of program governance, including risk control, dependency management, milestone reporting, and executive communication.
• Ability to lead cross-functional teams across implementation, customer success, training, and support while remaining fully accountable for outcomes.
• Strong stakeholder management capability, especially when working with and influencing senior customer leaders in high-pressure settings.
• Excellent problem-solving ability and comfort operating in uncertain environments while making sound decisions under pressure.
• Clear written and verbal communication skills, with the ability to tailor messaging for both executive steering groups and operational teams.
• Preferred experience in accounting, professional services, or practice management software, or familiarity with multi-tenant SaaS deployment models.
• Preferred experience with enterprise rollouts that include integrations and complex organizational structures such as franchise systems or multi-office networks.

Benefits and compensation

The total compensation package includes a competitive base salary of USD 220,000 to USD 250,000, plus equity eligibility. The role offers fully remote flexibility anywhere in the United States.

• Health, dental, and vision insurance with employer contributions
• 401(k) plan with company matching
• Flexible time off with an encouraged minimum use of 4 weeks
• Paid parental leave for up to 8 weeks
• Home office stipend for remote setup support
• Flexible spending account options
• Strong focus on learning, development, and internal growth
• Inclusive, collaborative, globally distributed team culture

Application and hiring process

The application and next steps are managed by the hiring company’s internal team. The process may include interviews and assessments after the shortlist is prepared. Applications are reviewed through an AI-assisted matching workflow, and the final hiring decision is made by humans.

Data privacy notice

Submitting an application means the applicant understands that personal data may be processed to assess candidacy and share relevant details with the employer. This is done under applicable legal bases such as legitimate interest and pre-contractual measures, and applicant rights such as access, correction, deletion, and objection may be exercised at any time. AI tools may support parts of the hiring workflow, such as resume review and response analysis, but they do not replace human judgment.