关于实习

About the internship

Housy is a Pune-based home services brand delivering prompt, dependable, and high-quality cleaning support. The company’s service model is built around speed, cleanliness, consistency, and trust, with the goal of making every customer touchpoint smooth and professional. By focusing on operational excellence and customer satisfaction, Housy aims to create repeat usage through consistently strong service experiences.

What you’ll do

Respond to customers through WhatsApp, phone calls, and in-app support.
Manage bookings, rescheduling requests, cancellations, and urgent service-related issues.
Work closely with the operations team to address customer concerns quickly and correctly.
Follow up until issues are fully resolved.
Communicate in a polished, respectful, and premium manner in every interaction.
Keep detailed records of customer conversations, problems, and resolutions.
Spot repeating issues and help improve internal processes.

Who can apply

This opportunity is open to candidates who can join full time in-office, start between 2 July 2026 and 6 August 2026, and commit to a 3-month internship. Applicants should have relevant skills and interest in the role. Freshers seeking jobs may also apply.

Requirements

Strong command of spoken and written English.
Good spoken Hindi skills.
Clear, well-structured communication.
Ability to stay composed in stressful situations.
Strong ownership and accountability.
Quick and practical decision-making.
Careful attention to detail and consistency.
Comfort using Excel or simple tracking tools.

Compensation and offer

The internship offers a stipend of ₹13,000 to ₹25,000 per month. The stipend structure includes a fixed component of ₹3,000 to ₹5,000 per month and an incentive component of ₹10,000 to ₹20,000 per month. On successful conversion to a permanent role, the expected annual salary is ₹6,00,000 to ₹10,00,000.

Additional information

Applicants should not be slow in responding to customers.
Taking ownership of customer issues is essential.
Arguing with customers or communicating poorly is not acceptable.
A disorganized approach to problem-solving will not suit this role.
Customers must receive fast and clear responses at all times.
Issues should be resolved without repeated follow-ups.
No customer should feel confused or unattended.
Creating a positive customer experience is central to the role.
This position is titled Customer Experience Manager (Full-Time Internship).
Location: Pune.
Internship duration may extend from 3 to 6 months.
Start date: Immediate.
Selection requires a resume and a short note explaining suitability for the role.
Previous exposure to customer support, sales, or operations is relevant.

About the company

Housy provides premium on-demand home cleaning in Pune, using trained cleaning professionals rather than gig workers to deliver more reliable and consistent service. Its hub-based operations enable dispatch times of 10 to 30 minutes, supported by real-time tracking.

Customer Support Intern