Customer Strategy Associate

About the Company

rediem is an early-stage startup backed by venture capital that is growing quickly. The company works with leading Shopify brands to design loyalty programs that connect online and offline experiences. Its platform includes personalized rewards, native segmentation, receipt scanning, zero-party data collection, user-generated content, and cross-brand discovery across DTC, Amazon, retail, and ecommerce channels.

Role Overview

As a Customer Strategy Associate, you will report to the Head of Customer Strategy, manage your own portfolio of accounts, lead customer conversations, and help brands launch, improve, and scale their programs. You will work closely with internal teams to ensure customer feedback is heard, organized, and acted on. This position offers significant ownership and visibility into how an early-stage startup grows.

Key Responsibilities

• Manage brand partnerships throughout the full lifecycle, including onboarding, launch support, ongoing strategy, and renewals.
• Help customers realize more value from rediem by using data, creative program ideas, and proactive outreach.
• Build a strong understanding of each customer’s goals and turn that into practical plans for success.
• Find ways for brands to work together across the rediem network.
• Collect customer feedback and feature ideas and share them with the product team in a structured way.
• Review customer performance metrics to identify patterns, opportunities, and possible issues.
• Detect risks early and take action before they escalate.
• Act as the internal advocate for customers and represent their needs across the company.

Requirements

• 1 to 3 years of experience in a client-facing role such as Customer Success, Account Management, Marketing, Partnerships, or a similar function.
• Excellent communication skills, including the ability to lead calls, write clear follow-ups, and build trust quickly.
• Highly organized, self-driven, and capable of managing projects independently.
• Comfortable working in uncertain situations and motivated to help create processes.
• Curious, technically inclined, and eager to become deeply knowledgeable about the product.
• Analytical mindset with the ability to use data to support recommendations and decisions.
• Hands-on, resourceful, and willing to step in and solve problems directly.
• Helpful background in ecommerce, Shopify, marketing, community, or SaaS is a plus.

Perks and Benefits

• Substantial ownership and the chance to directly influence customer outcomes and business growth.
• Close access to founders and leadership for day-to-day collaboration.
• The opportunity to help define how customer success is built at rediem.
• Early-stage impact where your work immediately shapes both customer experience and product direction.
• Competitive compensation, equity, and strong opportunities for career growth.

Compensation

The expected salary range is $45,000 to $60,000, plus equity and on-target earnings.