Client Relationship Manager (Education)

About the company

Flywire is a global payments enablement and software business focused on handling complex, high-value transactions. Its platform combines modern payment technology, a proprietary network and industry-specific software to help organisations receive payments smoothly and help their customers pay from anywhere in the world. The company works with thousands of clients across education, healthcare, travel and B2B, supports payments in many countries and currencies, and operates with a large, internationally diverse team spread across multiple offices.

Role overview

Flywire is hiring a Client Relationship Manager for its education business in Australia and New Zealand. The role is focused on strengthening partnerships with client institutions, expanding account value, improving retention, and uncovering growth opportunities. You will work closely with sales, relationship management, legal, compliance, product, vertical teams and solutions teams to deliver a strong payment experience for clients and their students.

What you will do

• Build and sustain long-term relationships with senior and operational stakeholders while understanding their priorities, strategy and business goals.
• Lead onboarding, marketing, training and support efforts that help grow adoption, increase usage and generate additional revenue through upsells and value-added services.
• Present products and services in a clear, informative and consultative way.
• Coordinate integration projects with solutions teams to help clients adopt technical workflows and payment processes.
• Create strategic account plans for individual clients and account groups to improve utilisation, growth and revenue.
• Handle commercial account work including internal reporting, contract renewals, pricing discussions and expansion into new products.
• Act as the internal subject-matter expert for your portfolio and market, including awareness of relevant payment products and competitors.
• Work across departments and time zones with legal, compliance, product and vertical teams to solve client payment issues.
• Keep CRM records accurate and current so information is available on time.
• Track, report and review utilisation, payers and revenue performance.
• Respond to escalations with appropriate attention and urgency.
• Run regular reviews with the customer success team to maintain product and service satisfaction.
• Provide ongoing training and manage supporting materials for relevant client departments.

What the company is looking for

The ideal candidate is motivated, proactive and comfortable working in a fast-changing, highly collaborative environment. You should be confident engaging remote stakeholders, managing priorities independently and contributing as part of a team.

Requirements

• At least 5 years of experience in account management or client success.
• Strong background in international higher education, education management or payments is preferred.
• Comfort working with remote teams and engaging stakeholders across locations.
• Willingness to travel approximately 20% to 25% of the time.
• Excellent written and spoken communication skills.
• Strong presentation ability, including the confidence to speak with senior executives.
• High attention to detail, along with strong time management and organisation skills.
• Good interpersonal, analytical and planning skills in a multicultural setting.
• Strong problem-solving and project management ability.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Initiative to engage internally and externally.
• Bachelor’s degree in Business, Communications, Marketing, Management or an equivalent field.

Perks and benefits

• Competitive compensation package.
• Employee Stock Purchase Plan (ESPP).
• Immersive global induction program called Flying Start.
• Opportunity to work with a highly capable global team.
• Wellbeing programs such as mental health support, wellness sessions and yoga, Pilates or HIIT classes.
• Meaningful contribution to the company’s success.
• Competitive time off, including FlyBetter Days for volunteering.
• Digital Disconnect Days.
• Development programmes, including Managers Taking Flight for current and future managers.

Hiring process

You can expect conversations with the hiring manager, team peers, the department VP and a skills assessment. The talent acquisition partner will guide you through the process and act as the main point of contact.

Equal opportunity statement

Flywire is an equal opportunity employer and values diversity, gender equality and inclusion as central parts of its culture. The team includes people from many nationalities across several offices.