Case Worker

About Montfort Care

Montfort Care offers a lively workplace built on support, teamwork and genuine care among colleagues. The culture values diversity, fresh ideas and three guiding principles: Resonance, Ingenuity and Stronger Together.

The environment is active and can move quickly, especially as the organisation continues to expand. To succeed, you should be comfortable adapting to change, working with pace and handling complexity. Many people stay because the work has purpose, the community is strong, and they can see the impact of their contribution on others' lives.

The organisation also promotes flexibility and supports both personal and professional development. It provides many opportunities for ongoing learning, making it a strong fit for professionals who want to grow while doing meaningful work.

It is an energetic team that aims to create positive change while maintaining a fun and collaborative atmosphere.

Job Summary

In this role, you will support the National Anti-Violence & Sexual Harassment Helpline (NAVH) by handling calls related to violence. Your work will focus on assessing each case, gathering relevant details, and ensuring the matter is directed to the right agency or support pathway in a timely way.

Key Duties

• Speak with callers to understand how serious the situation is.
• Collect and confirm information from relevant sources such as schools, relatives, family members, and government databases.
• Carry out risk and safety evaluations for each case.
• Decide on the appropriate response timing and case routing.
• Coordinate with agencies to hand over cases smoothly.
• Work with important family members so they can engage with the relevant agency.

Qualifications and Skills

You should hold a bachelor’s degree in social work, social sciences, psychology, or another closely related field.

Experience and Other Details

• Background in social work, especially in a violence specialist centre or child protection setting, will be considered an advantage.
• Recent graduates are encouraged to apply.
• You must be open to shift-based work, since the helpline operates 24/7.
• Shift allowance is provided.

Competencies

• Strong people skills and a supportive, approachable manner
• Clear spoken and written communication
• Good analytical thinking and problem-solving ability
• Flexible mindset with the ability to develop practical alternatives when needed
• Committed, proactive and positive attitude
• Solid report-writing capability
• Ability to work well as part of a team