Call Center Supervisor

Role overview

The Call Center Supervisor is responsible for maintaining a high standard of call center operations and helping the department meet its goals and objectives.

Key responsibilities

• Oversee the work of Call Center Coordinators and make sure call assignments are distributed in a fair and balanced way.
• Prepare recurring reports and share them with the direct manager.
• Support and motivate coordinators through constructive communication and regular feedback.
• Keep doctor-related information updated for the department and inform team members about relevant changes.
• Plan and manage work shift schedules for Call Center Coordinators.
• Apply suitable policies and procedures that support hospital goals, standards of care, and quality/performance improvement efforts.
• Carry out other duties within the scope of the role as assigned by the Call Center Manager.

Experience and education

This position calls for 3 to 4 years of experience in a related field, including at least 1 year in a supervisory role. A bachelor’s degree in a relevant field is required.

Additional information

The role is based in Riyadh, Saudi Arabia and is a full-time onsite position.