Billing Specialist

About the role

Genesis is offering an opportunity to join a team that values care, collaboration, learning, and continuous improvement. The work environment is built around supporting one another, sharing knowledge, and taking pride in quality outcomes while giving people space to grow and contribute meaningfully.

In this position, you will support accurate and efficient billing for enterprise customers. The role involves partnering with different internal teams to solve billing issues, keep account records accurate, improve billing workflows, and help ensure customers receive timely resolutions.

Key responsibilities

• Handle the billing cycle from start to finish, including preparing invoices, setting up accounts, and dealing with unpaid or overdue amounts.
• Investigate and fix billing differences by working with internal groups such as Corporate, Metering, and Customer Service.
• Make sure problematic bills are corrected, completed, and sent to customers without unnecessary delay.
• Keep billing records and account status information accurate and up to date.
• Track the billing process and look for ways to make it faster and more accurate.
• Help introduce improved procedures that reduce delays in billing and support healthier cash flow.

What you should bring

You should be comfortable working with systems and data, organised in your approach, and careful with details. The role suits someone who can solve problems independently, take responsibility for their work, and still meet deadlines in a busy environment. Working well with others and contributing to common goals is also important.

Skills and experience

• Hands-on experience using problem-solving skills to work through customer or billing issues.
• Strong accuracy and the ability to stay focused under pressure and time constraints.
• Confidence in following established processes while using analytical thinking to resolve issues.
• Background in customer service or administration, preferably in billing or operations.
• Advanced capability in Excel and SharePoint.
• Basic SQL knowledge is an advantage, though it is not essential.

Benefits

• Southern Cross medical cover, along with life, trauma, and income protection insurance.
• Discounts on electricity and gas, plus 20 free Power Shout hours each year.
• Employer KiwiSaver contribution of up to 4%, or 3% if using the GenSaver allowance.
• Flexible work and leave arrangements that support wellbeing and balance.
• An annual wellbeing allowance and access to Best Doctors for employees and their whānau.
• Opportunities to build your career within a specialised and respected team.

Additional information

Genesis is committed to an inclusive environment where safety, integrity, and different perspectives are all valued. The organisation also offers a recruitment process designed to be fair, accessible, and inclusive, with support available for any adjustments or accommodations needed during the hiring journey.

This role is part of New Zealand’s energy sector and is suited to someone who wants to contribute to meaningful work while bringing strong attention to detail, collaboration, and a readiness to make an impact.