Associate Cabin Crew Control Centre

Role overview

This role supports cabin crew control centre operations by keeping rosters accurate, monitoring regulatory compliance, and helping ensure every scheduled flight has the required crew coverage. The associate will need to understand Air Navigation Act (ANR) rules, roster duty codes, aircraft equipment basics, crew complement needs, and crew operating patterns (COPs).

Core responsibilities

• Use the Crew Manager (CM) system for crew tracking and become fully trained in its day-to-day operations.
• Update and maintain crew rosters on a daily basis.
• Check alerts in CM related to ANR, rest, operational and flight recency issues, then act quickly to correct them and avoid breaches.
• Revise rosters for medical leave and standby activation.
• Monitor open pairings and COPs so all flights depart with full crew coverage by managing standby resources effectively.
• Document the cause of any minus-crew situation affecting Singapore Airlines flights.
• Carry out Load Based Variable Manning based on passenger load and aircraft type.
• Create COPs for standby activation and SNY COPs for training crew after office hours, on weekends, and on public holidays.
• Track crew complement needs for VVIP and selected charter flights.
• Arrange tickets for positioning crew when needed.
• Submit daily APIS, APP, and CTA to the relevant overseas authorities and maintain regulatory compliance.
• Handle operational disruptions such as delays, diversions, aircraft on ground (AOG), aircraft changes, retimings, and cancellations.
• Ensure operations comply with ANR rules on flight duty period (FDP), flight time limitations (FTL), minimum rest requirements, and the Collective Agreement.
• Respond promptly and courteously to crew requests involving medical leave, off-days, annual leave, compassionate leave, CSR days, and flight requests tied to flight recency.
• Manage crew resignations and deassignment from flight duties and training courses.
• Follow service, safety, and quality procedures at the Control Centre, including matters such as crew stepping down, lost staff ID, safety shoes, work permits, passports, and visa requirements.
• Support the rollout and improvement of Control Centre IT tools such as Crew App, Crew Manager (CMX), and Notifications to Crew (CNC).
• Assist the Duty Manager or Duty AO during crew medical emergencies.
• Support the Crisis Management team in line with the Crisis Management Manual.
• Take on any additional duties assigned by the CC Senior Manager, CCE/AM, including operations staff training.

Working hours

The Control Centre operates on 12-hour shift patterns: 0800 hours to 2000 hours, and 2000 hours to 0800 hours the following day.

Additional information

The employer notes that only shortlisted candidates will be contacted.

Requirements

• A diploma in any field is required.
• Strong interpersonal and communication abilities are needed.
• The candidate should be able to work on their own, stay efficient, and perform well in a fast-moving and demanding environment that involves operational disruptions.