Assistant Guest Relations Manager

Role overview

Banana Island Resort Doha by Anantara is looking for an Assistant Guest Relations Manager to help deliver memorable guest experiences and keep the Guest Relations function running smoothly on a day-to-day basis.

About the employer

Minor Hotels is an international hospitality group with more than 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Its portfolio includes brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI.

Key responsibilities

• Handle guest questions, requests, and complaints promptly and with professionalism.
• Work alongside the Front Desk team to coordinate guest services and activities.
• Support efficient check-in and check-out operations to ensure a seamless arrival and departure experience.
• Partner with other departments to meet guest needs and resolve service issues.
• Help train and coach Guest Relations team members to uphold service excellence.
• Contribute to the design and rollout of guest satisfaction initiatives.
• Review guest feedback and spot opportunities to improve the overall experience.
• Take part in VIP arrangements and special event support.
• Follow hotel standards, internal policies, and applicable local rules and regulations.
• Support budgeting and resource management for the Guest Relations function.

Requirements

• A college diploma in hotel management or a similar discipline.
• Prior experience in Front Office or Guest Services.
• Strong verbal and written communication abilities.
• Hands-on familiarity with Front Office systems.
• Good command of English, both spoken and written; Russian language skills are an added advantage.

Additional information

Job location: Banana Island Resort Doha by Anantara, Doha, Qatar.

No salary, stipend, vacancy count, start date, or application deadline was specified in the source.

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