Vice President, Content Operations

About EMPIRE

EMPIRE is a fast-growing, globally active music company built around supporting independent artists. Since its founding in 2010, the company has grown into a major independent record label with reach across Africa, Asia, Europe, Australia, North America, and South America. Its work spans distribution, recordings, original content, and marketing, and it has played a role in launching and supporting notable artists across multiple genres.

The company is guided by a culture that values creativity, innovation, and forward-thinking business practices. EMPIRE also emphasizes talent development across its teams as it continues to expand its footprint in the music industry.

Role Overview

EMPIRE is hiring a Vice President, Content Operations to lead content operations for a new business unit. The position focuses on end-to-end release delivery to DSPs, establishing quality assurance standards, and serving as a key point of contact for distribution partners, label partners, and customers. The role begins as a highly hands-on function and is expected to evolve into team leadership as the organization grows.

This is a build-from-the-ground-up opportunity for someone who can develop workflows, create operating processes, and partner closely with the product team to design systems that support the business unit’s needs.

What You Will Do

• Oversee content operations for the new business unit, including the design of content QA workflows and customer/DSP relationship management.
• Handle the preparation and delivery of audio and video assets for customers and DSPs, including metadata updates and quality checks.
• Expand distribution capabilities by building processes and systems with teams across product, engineering, legal, and royalties.
• Maintain day-to-day relationships with DSP content teams and content providers.
• Coordinate asset approvals between external content providers and internal stakeholders.
• Recruit, structure, and lead the content team, including hiring planning and people management.

Experience and Background Needed

• 7 to 10 years of experience managing large-scale digital supply chain distribution.
• A bachelor’s degree, or an equivalent combination of education and relevant experience.
• A solid history of successfully delivering audio and video content in the music industry.
• Experience working with international teams across multiple time zones.
• Strong knowledge of major DSPs and their operational behavior.
• Working familiarity with music royalties, rights management, content ID, and YouTube CMS.
• Exposure to a range of music genres.

Technical Skills

• Ability to work with XML and music metadata formatting.
• Strong understanding of audio and video codecs and editing.
• Comfort using Excel for operational work.
• Experience with Zendesk or a comparable customer support platform.
• Deep understanding of metadata requirements and related issues across different product types, media formats, and genres.

Core Strengths

• Fast, accurate problem resolution is essential.
• Strong collaboration skills across functions, with the ability to manage personal priorities independently.
• Ability to interpret customer requests and convert them into practical solutions.
• Quick learner with the ability to adapt to new systems and workflows.
• Comfortable working under pressure, juggling priorities, and meeting deadlines.
• Self-directed, highly organized, and solutions-oriented with a genuine interest in music.
• Clear communicator who can work effectively with different personalities and seniority levels.
• Meticulous follow-through, strong time management, and an innovative approach.

Bonus Experience

• Experience with Snowflake and Tableau.
• Familiarity with Adobe Creative Suite and Premiere Pro for video work.

Compensation and Benefits

The role offers an annual salary range of USD 150,000 to USD 170,000, along with benefits, a discretionary bonus, and a profit-sharing program.

Perks

• Competitive compensation package
• Comprehensive benefits package
• Company-paid life insurance, short-term disability, and long-term disability coverage
• Company contribution to a Health Savings Account (HSA)
• Healthcare Flexible Spending Account (FSA)
• Paid time off, including holidays, vacation, and sick leave
• Company 401(k) plan
• Wellness resources
• Commuter allowance
• Cell phone allowance

Additional Information

EMPIRE is committed to hiring based on merit, qualifications, competence, and talent. The company does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

EMPIRE uses E-Verify to confirm the identity and work eligibility of all new hires. In line with the San Francisco Fair Chance Ordinance, the company will review qualified candidates with arrest and conviction records for employment.

Founded in 2010 by Bay Area native Ghazi, EMPIRE has grown through its label, distribution, and publishing businesses, while building a reputation for artist-first deals, data transparency, and global expansion.