Systems Administrator

About the Company

Thrive is a fast-expanding technology services firm with expertise in cloud, cybersecurity, networking, disaster recovery, and managed services. The organization highlights a strong engineering culture, customer-first delivery, and modern service offerings. It is looking for people who want more than a day job and are eager to grow into a long-term career in a high-energy environment.

Role Overview

This position is centered on providing remote systems support in complex, multi-client environments. The Systems Administrator will take ownership of escalated incidents and more advanced service requests, carry out in-depth troubleshooting, coordinate with internal teams, and act as a technical escalation resource for other engineers. The role also requires steady client communication, strong documentation, and the ability to work effectively in a fast-moving, collaborative setting.

Work Schedule

The standard shift is Monday to Friday, from 8:00 AM to 5:00 PM ET.

Key Responsibilities

• Handle customer communication through phone, email, and chat with professionalism, empathy, and timely status updates until the issue is resolved.
• Take on second-line support for escalated cases, including both individual-user problems and incidents affecting systems, while keeping complete records in internal tools.
• Assess unfamiliar client environments across servers, workstations, and networks to identify the quickest effective route to resolution.
• Support a wide variety of business technology environments and troubleshoot issues across endpoints, servers, and networking components.
• Perform fast root-cause analysis for workstation, server, and network incidents, including highly complex or escalated situations.
• Independently resolve advanced technical issues by following standard operating procedures and established best practices.
• Use vendor tools, application-specific utilities, and other software resources to close incidents efficiently.
• Manage client expectations throughout the troubleshooting cycle by sharing next steps, progress updates, and appropriate urgency.
• Explain technical findings and fixes in language suitable for both technical and non-technical audiences.
• Advise clients on applications, infrastructure standards, and Thrive’s recommended practices.
• Create, document, and help roll out client standards aligned to best practices, while spotting opportunities to improve environments.
• Recognize repeat problems and support long-term fixes through problem management and continuous improvement efforts.
• Review environments for security best practices, identify risks proactively, and contribute to change management activities.
• Track escalated service work, ensuring proper prioritization, documentation, and escalation where needed.
• Mentor other engineers and provide technical leadership while working with team leadership to strengthen service delivery.

Required Qualifications

• Between 3 and 5 years of experience in IT support or operations, ideally within an MSP or multi-tenant setup.
• Strong hands-on knowledge of Windows Server, Active Directory, Azure AD/Entra, Exchange/M365 administration, Intune, and SharePoint.
• Solid understanding of networking fundamentals, including Layer 2/3, VLANs, DHCP/DNS, NAT, and site-to-site VPNs.
• Practical experience with endpoint security tools such as EDR/AV, backup and disaster recovery, and patch management.
• Ability to automate tasks and build scripts using PowerShell.
• Good command of incident handling, change control, and technical documentation.
• Excellent written and spoken communication, documentation discipline, and time management.
• Comfortable working both independently and as part of a team.
• Willingness to work outside regular hours or join on-call rotations when needed.
• Strong focus on customer service.

Preferred Qualifications

• Openness to travelling to nearby client locations when required, though on-site visits may not always be necessary.

Preferred Certifications

• CompTIA Network+ or CompTIA A+
• Microsoft Certified: Azure Administrator (AZ-104) or Microsoft 365 Administrator (MS-102)
• ITIL v4 Foundation

Additional Information

This role is intended for technically capable professionals who want broad exposure across IT systems and the opportunity to grow in a challenging, team-oriented environment.