Supervisor - Loss Prevention

Role overview

This position supports hotel safety and security operations at a Marriott property in Kampala, Uganda. The role is focused on protecting guests, employees, and company assets while maintaining a calm, professional presence across the property.

Job number: 26080943

Job category: Loss Prevention & Security

Location: Ggaba Road, P.O. Box 190771, Kampala, Uganda, 25601

Work schedule: Full-time

Remote status: Onsite

Position type: Non-management

Key duties

The supervisor will patrol all hotel areas, assist guests with room access, observe CCTV and alarm systems, and control entry to secure spaces. The role also includes handling emergency drills, daily safety checks, investigations, interviews, and key control audits.

In the event of incidents, the incumbent will respond to accidents, contact emergency medical services when needed, and provide first aid or CPR if required. The job also involves collecting information, preparing reports, keeping documents confidential, and sharing information only with authorized individuals.

The position requires the ability to de-escalate disturbances, resolve security risks, manage interruptions and complaints, escort unwanted persons off property, and help enforce alcohol-control laws within the hotel. It also includes using coded responses to request assistance and completing required employee paperwork.

The supervisor will support management with staff training, motivation, and coaching, and will act as an example and first contact for the fair treatment and open-door process.

Standards and physical expectations

The role requires strict compliance with all company security policies and procedures, prompt reporting of maintenance issues, hazards, accidents, or injuries, and completion of required security training and certifications. The employee must maintain a neat, professional appearance and uniform, protect company-owned information and assets, and treat coworkers with dignity and respect.

The job involves standing, walking, or sitting for long periods, moving quickly when situations demand it, reading and verifying information in multiple formats, visually inspecting equipment and tools, and entering information into computers or POS systems. It may also require lifting, carrying, pushing, pulling, or positioning items under 50 pounds without assistance, with help needed for items over 75 pounds. Additional physical tasks include reaching overhead and below the knees, bending, twisting, crawling, working in narrow or elevated spaces, and navigating slopes, uneven or slippery surfaces, stairs, and service ramps.

The supervisor must greet guests according to company standards, speak clearly and professionally, answer telephones using proper etiquette, listen carefully to coworkers’ concerns, remain alert for unauthorized individuals on the property, and complete other reasonable duties assigned by supervisors.

About Marriott Hotels and JW Marriott

Marriott Hotels aims to elevate hospitality while keeping a familiar sense of comfort worldwide. Team members help deliver a consistently caring guest experience that anticipates needs and supports the brand promise of excellent service.

JW Marriott is part of Marriott International’s luxury portfolio and emphasizes employee well-being, learning, recognition, and a supportive work culture. The brand describes its approach as a workplace where colleagues can grow, belong to a diverse community, and pursue their passion in a luxury environment centered on holistic well-being.

Additional information

Marriott International states that it is committed to equal opportunity and welcomes applicants from diverse backgrounds. The company says it supports an inclusive workplace and does not discriminate on the basis of disability, veteran status, or other protected characteristics under applicable law.

Qualifications

Preferred education: a secondary school certificate or an equivalent General Educational Development (GED) credential.

Relevant work experience: at least 2 years in a related field.

Supervisory experience: at least 1 year in a supervisory role.

License or certification required: none stated.

Physical and communication requirements

The role expects strong visual attention, fine motor coordination, the ability to handle varied objects and weights, and comfort working in confined, elevated, or physically demanding environments. Clear verbal communication and professional phone etiquette are essential, along with the ability to respond appropriately to staff concerns.

Terms and conditions

The employee is expected to uphold company quality standards, support team goals, and assist with any other reasonable work duties requested by management.