Sales Host

Company Overview

Everlast Gyms is looking for a Sales Host to join its Llanelli club. This position is a full-time onsite role, scheduled for 40 hours per week.

The business places people at the centre of its service, expecting team members to bring energy, ambition, strong fitness knowledge, and a consistently high level of customer care. The aim is to create an experience that motivates members while raising standards across the club.

Benefits

• 20% discount across all fascia brands.
• Eligibility for the monthly Champions recognition programme.
• Complimentary gym membership.
• Chance to provide personal training sessions outside normal working hours.
• Opportunity to lead group training classes with additional training provided.

Role Summary

The Sales Host will focus on member experience, sales conversion, retention, and day-to-day support across the club. The role combines customer interaction, sales follow-up, club presentation, and operational cover where needed.

Key Duties

• Create a standout experience for prospects, members, and guests, using every interaction to support sales and retention.
• Actively promote memberships, renewals, upgrades, and extra spend across food and beverage, retail, and fitness products.
• Turn enquiries into memberships through strong objection handling, consultative selling, and timely follow-up.
• Strengthen retention by building relationships, spotting members who may be at risk, and suggesting relevant services or products.
• Lead personalised gym tours based on each person’s goals and highlight suitable facilities and services to support upselling.
• Work toward and exceed both individual and club performance targets.
• Serve as a capable key holder when needed, including support with opening, closing, and shift cover.
• Learn and confidently use membership software and other business systems; training will be provided.
• Represent the brand positively by supporting fitness challenges, class concepts, and the Workout Wednesday initiative.
• Help maintain excellent cleanliness, hygiene, and gym floor presentation so the club consistently looks its best.
• Assist the Head Coach with gym resets and other ad hoc fitness-related tasks on and off the gym floor.
• Stay well informed about the products and services available to members.
• Handle questions and complaints in a professional manner and escalate issues to management when necessary.

Candidate Profile

• Open, confident, and positive in approach.
• Comfortable managing administrative work accurately.
• Ambitious, self-driven, and eager to learn and develop in the role.
• Interested in ongoing learning and growth, both in skills and career progression.
• Prepared to take on key-holder responsibilities whenever the business requires it.
• Genuinely interested in fitness, sales, and customer service.
• Flexible with working patterns to meet business needs, including additional duties as required.
• Available to work weekends and bank holidays, which is essential for this position.
• Results-oriented and committed to helping the club succeed through sales and retention.

Additional Information

The role is part of a fast-paced, ambitious environment where people are expected to think creatively, take ownership, and contribute to the wider team.

Applicants should be prepared to work with a mindset focused on clear execution, personal accountability, and relevance to colleagues, partners, and the wider community.

This opportunity sits within a larger fitness brand environment that values energy, ambition, and standards-driven performance.