Regional Manager

Role overview

We are seeking a motivated retail leader to take on the Regional Manager role in Queensland. This position oversees a portfolio of 40–50 stores, supports Cluster Managers, and is responsible for lifting sales and operational outcomes across the region.

About the company

Kaisercraft is a family-run business headquartered in Geelong, with more than 100 retail stores across Australia and continuing to expand. The business places strong emphasis on carrying its values from head office through to every retail store. Those values include mutual respect, humility, integrity, and a growth mindset.

What the role involves

Reporting to the Retail and Operations Manager, you will be responsible for putting sales plans into action, raising customer service standards, improving KPI performance, and finding better ways to streamline retail operations. You will also act as the main contact for operational, sales, and HR escalation matters in your region.

Key duties

• Build sales results and work toward consistently meeting and exceeding targets, including year-on-year growth.
• Introduce and support initiatives that increase in-store performance, such as SWAPS, loyalty sign-ups, and customer engagement.
• Control labour spending to stay within wage budgets.
• Oversee store readiness and compliance through internal audits and operating standards.
• Maintain high visual merchandising standards that align with marketing guidance.
• Roll out company directives, policies, and communications across all stores and ensure they are followed.

What we are looking for

The right candidate will bring retail leadership experience at a state level, along with strong coaching ability and a track record of developing teams. You should be highly focused on results, customer experience, operational discipline, and people management.

Benefits

• Monday to Friday roster.
• 70% employee discount on Kaisercraft-branded products.
• Access to an Employee Assistance Program (EAP).
• Supportive, family-focused workplace culture.
• Opportunity to grow with a well-established Australian business that is expanding.

Additional information

Kaisercraft is looking for someone who is ready to embrace the company’s values and contribute in a supportive environment with room to learn and progress. The business welcomes applicants who are passionate about retail, enjoy developing people, and want to make a meaningful difference across a region.

Agency note

Please note that Kaisercraft manages recruitment internally and does not want to be contacted by recruitment agencies.