Process Associate Trainee (Proctor)

Role Overview

This opening is for a Process Associate Trainee role focused on virtual proctoring. The position supports exam-takers through secure test setup, live monitoring, and issue resolution so assessments are delivered smoothly and in line with each client’s rules.

What You Will Do

• Oversee online exams from start to finish, including the launch, submission, and log-out steps as required by the client’s examination guidelines.
• Act as the communication bridge between operations and test-takers when connectivity, audio, video, or other technical problems interrupt the assessment.
• Record active interventions for company-level reporting and tracking.
• Monitor possible violations of disciplinary rules and support the investigation process.
• Check supporting documents and speak with test-takers when verification is needed.
• Help candidates complete the necessary prerequisites before the test begins and confirm their identity.
• Observe the full exam session and maintain proper records in the system.
• Join weekly review meetings and share updates as needed.
• Escalate technical concerns to the support team during the exam window.
• Deliver high-quality support through chat and email using the company’s customer support tools.

Interview Process

• HR discussion
• Training Manager round
• Operations Manager round

Work Model and Schedule

This is a work-from-office role based in Hitech City, Hyderabad. The working pattern follows rotational night shifts, with a 5-day workweek. Weekly off and shift allocation will be decided by the workforce management team depending on business needs.

Required Profile

The role calls for strong English communication skills, both spoken and written, along with the ability to read and type clearly during the selection process. Candidates should be comfortable speaking with customers and internal teams, and should have good problem-solving ability and critical thinking. Familiarity with web-based tools, O365 applications, and Microsoft Office is preferred. For undergraduates, at least 6 months of experience is mandatory.

Compensation and Benefits

The offered package is INR 2.75 LPA to INR 3.7 LPA, inclusive of travel allowance. Additional benefits include selective two-way cab services, a healthy workplace culture, opportunities for career growth, company-sponsored health insurance, and a referral award program. Free food is also included.

About the Company

The organization provides secure, dependable, and convenient solutions for test development, administration, and delivery across academic and professional credentialing programs. Its services combine human expertise with end-to-end software support to create a better testing experience through remote, test-center, hybrid, and event-based delivery models.

Eligibility

Graduation is not required for this opening.