Operations Supervisor

Role overview

The Operations Supervisor will report to the Manager of Operations and help shape, deliver, and improve operational processes across the business. The role is focused on keeping operations compliant, efficient, and well coordinated within a fast-moving, growing team.

What the company is looking for

The right candidate should be highly organized, comfortable juggling several priorities at once, and able to communicate clearly and concisely. Prior leadership experience is important, as this role involves guiding an experienced team.

About the company

Vervent is a leading Lending as a Service provider, known for combining strong expertise, advanced technology, and service-driven support. The company serves partners through loan and lease servicing, call center operations, backup servicing and capital markets support, credit card servicing, and card marketing/customer acquisition. Its mission is to help businesses grow faster, improve compliance, and deliver better service outcomes.

Key responsibilities

This position oversees workflow and operational efficiency for assigned processes. It includes guiding team members, handling escalations, supporting audits, maintaining procedures, tracking performance, and helping improve customer experience. The supervisor also provides backup coverage, trains team members when needed, and ensures departmental standards are consistently followed.

Additional responsibilities and expectations

The role requires monitoring trends in volume, product mix, client requirements, and regulatory changes; reviewing quality and risk controls; maintaining dashboards and performance benchmarks; and putting written action plans in place for employees who are not meeting expectations. Additional duties may be assigned as needed.

Working conditions and physical requirements

This is an intellectual, office-based role that requires prolonged sitting and standing. The employee must be able to see at close and medium range, adjust focus, hear normal sounds, and communicate verbally. The job involves regular use of standard office equipment, including a keyboard, mouse, phone, fax machine, copier, and writing tools. Occasionally, the role may require lifting items of up to 35 lbs.

Other notes

This job description is not exhaustive and may be changed at any time, with or without notice.

Compensation

The pay range is $43,500 to $73,000 per year, and monthly incentives may also be earned.

Perks and benefits

Employees may receive medical coverage, FSA and HSA options, dental and vision benefits, a 401(k) plan with immediate vesting once contributions begin and a generous company match, regular wellness and engagement activities, and pet insurance.

Requirements

Applicants should have a high school diploma; a bachelor’s degree in business management or a related field is preferred. The role typically requires 3 to 5 years of experience in credit card and/or banking operations, with at least 3 years in a supervisory capacity preferred. Candidates should be able to manage multiple deadlines, support direct reports, communicate effectively with customers, coworkers, and auditors, and work confidently with Microsoft Office and loan servicing software.