Operations Executive

Role overview

This is a remote Production Approval role for an Operations Executive working with insurance policy processing. The position is based in India and follows Dubai time (GST) working hours.

Working schedule

Monday to Friday shifts are either 12:00 pm to 9:30 pm GST or 1:00 pm to 10:30 pm GST. Saturday shifts are either 2:00 pm to 6:30 pm GST or 6:00 pm to 10:30 pm GST. Sundays are fixed off during the first 6 months. After probation, the weekly off changes to Friday, and Sunday becomes a working day.

Responsibilities

• Check and approve insurance policies according to the company’s rules and processing standards.
• Review customer documentation carefully and make sure policies are issued correctly.
• Keep processing accurate and compliant at every stage.
• Move efficiently between several systems and portals while handling work.
• Take on additional tasks, projects, or assignments as directed by the manager.
• Adapt working hours when required by business needs or operational urgency.

Required skills and qualifications

• Working understanding of insurance operations, compliance checks, and verification steps is required.
• Comfort with switching between systems and handling multiple tasks at once.
• Sound knowledge of Microsoft Excel.
• Professional email writing and strong written English communication skills.
• Sharp attention to detail and the ability to work in a structured, process-led environment.