IT Support Technician

Role Overview

We are looking for a service-oriented and technically capable IT Support Technician to help keep computer systems, hardware, software, and network services running smoothly. The position focuses on delivering dependable day-to-day technical support, resolving user issues, and maintaining IT equipment across the organization.

Responsibilities

• Act as the initial point of contact for issues involving hardware, software, networks, and system access.
• Investigate, diagnose, and resolve technical incidents promptly and professionally.
• Set up, configure, and maintain desktops, laptops, printers, mobile devices, and other technology assets.
• Support operating systems, business software, email platforms, and collaboration tools.
• Administer user profiles, passwords, access rights, and basic system settings.
• Observe and maintain IT systems, network components, and connected devices.
• Hand over more complex issues to senior technical personnel or outside vendors when needed.
• Assist with system updates, application rollouts, and hardware deployment projects.
• Keep accurate documentation of support cases, fixes, and IT equipment inventory.
• Support employee onboarding and offboarding, including device preparation and account setup.
• Guide users on safe IT practices, security awareness, and proper use of systems.
• Follow internal IT policies, security requirements, and data protection standards.

Requirements

• Previous experience in IT support, help desk, technical support, or a similar position is preferred.
• Working knowledge of computer hardware, operating systems, networking basics, and troubleshooting methods.
• Familiarity with Windows, macOS, Microsoft 365, Active Directory, and standard business applications.
• Understanding of core networking concepts such as TCP/IP, DNS, DHCP, Wi‑Fi, and VPN access.
• Strong analytical thinking and problem-solving ability.
• Clear communication skills with a strong customer service approach.
• Ability to handle several support requests and prioritize tasks effectively.
• High attention to detail and a strong commitment to quality service.
• IT-related certifications such as CompTIA A+, Network+, Microsoft certifications, or similar are a plus.
• A diploma or bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a related discipline is preferred.

Perks and Benefits

• Hands-on exposure to a wide range of IT systems and technologies.
• Practical experience in technical support, networking, cybersecurity, cloud services, and infrastructure operations.
• Clear growth opportunities toward Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager roles.
• A collaborative, tech-focused, and supportive workplace.
• Training support, certification assistance, and professional development opportunities.
• Competitive compensation and a comprehensive benefits package.

Additional Information

This is a full-time, entry-level to mid-level position based onsite in the United States. The role is intended for someone who can support end users, maintain operational reliability, and contribute to a secure and efficient IT environment.