Information Technology Technical Support

About the Company

Riyadh Cables Group is a major producer of electrical wires and cables across the MENA region, delivering power transmission and communication solutions that support sustainable development. The organization emphasizes responsible environmental practices and uses advanced technology to help drive progress in infrastructure, energy, and industrial sectors. It is an equal opportunity employer and fosters a diverse, growth-oriented workplace focused on innovation and sustainability.

Role Overview

This position is for an IT Technical Support professional based in Riyadh, Saudi Arabia. The role centers on supporting end users, maintaining systems, and ensuring that day-to-day IT operations run smoothly.

Key Responsibilities

• Act as the first point of contact for employees needing help with hardware, software, or network problems.
• Handle support requests and close tickets promptly and effectively.
• Assist users with software errors, connection failures, and application issues.
• Perform troubleshooting both remotely and in person when needed.
• Carry out routine system checks, updates, and backups to keep systems performing well.
• Track system health and take action before issues escalate.
• Install, configure, and maintain operating systems, business applications, and security software.
• Support printers, scanners, and other connected peripherals.
• Create, update, and disable user accounts according to company procedures.
• Help with password resets and access-related requests.
• Guide users on proper use of company devices, software, and IT tools.
• Support network equipment such as routers, switches, and wireless access points.
• Diagnose basic network connectivity issues.
• Coordinate with the network administrator on changes and upgrades.
• Record technical incidents, fixes, and outcomes for future reference.
• Keep inventory records current for IT assets and software licenses.
• Share regular updates on system condition and support activity.
• Assist with IT initiatives such as migrations, device rollouts, and software deployments.
• Work closely with other team members to improve support processes and the overall user experience.

Qualifications & Requirements

• An associate degree in information technology, computer science, or a closely related discipline is required.
• Applicants should bring 2 to 5 years of proven experience in IT support.
• Professional certifications such as CompTIA A+, Network+, Microsoft 365, or ITIL are considered an advantage.
• Comfort working with desktop operating systems including Windows, macOS, and Linux is expected.
• A working knowledge of networking basics and standard protocols is needed.

Skills & Technical Knowledge

• Strong diagnostic and problem-solving ability.
• Clear verbal and written communication skills.
• Good interpersonal skills and a service-oriented approach.
• Ability to handle multiple priorities and stay organized.
• Experience using remote support platforms and ticketing tools.
• Hands-on knowledge of Microsoft Office 365, Active Directory, and basic networking concepts.
• Understanding of antivirus software, backup systems, and security practices.
• Ability to repair or replace hardware when required.

Additional Information

This is a full-time position in Riyadh, Saudi Arabia. No stipend or salary details were provided in the source. The role focuses on operational IT support, troubleshooting, and maintaining a reliable technology environment.