Guest Service Agent - Mall Concierge

Role overview

This position is part of the guest services team at The Shoppes at Marina Bay Sands. The role focuses on creating a polished, enjoyable shopping experience for visitors while supporting mall operations and customer engagement activities.

Key responsibilities

• Provide an exceptional shopping experience to shoppers and guests.
• Handle questions, comments, and feedback from visitors to help improve the overall customer experience.
• Carry out mall marketing redemptions and other assigned support tasks.
• Assist luxury shoppers, with VIP service training provided on the job.
• Act as a positive representative of The Shoppes at Marina Bay Sands and contribute to a lively guest environment.

Education and experience

A diploma or degree in hospitality or a related discipline is preferred. No prior experience is needed because training will be provided.

Additional requirements

• Basic working knowledge of Microsoft Office, especially Word and Excel.
• Availability to work rotating shifts, including mornings and afternoons, as well as public holidays.
• Strong interpersonal presence with a customer-first mindset.
• Interest in building a career in hospitality.
• Comfort working in an energetic environment with learning opportunities.

Company values and workplace expectations

The employer emphasizes diversity, equity, and inclusion, and offers equal opportunities as part of its workforce growth in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, conduct standards, and business ethics.