Guest Relationship Executive (GRE)

About the Role

Raise Infra is hiring a Guest Relationship Executive for The Chimes, its premium luxury villa community located on Sarjapur Road in Bengaluru. This role sits at the front line of the customer journey and is focused on creating a polished, high-touch experience for prospective homebuyers.

The executive will manage incoming enquiries, coordinate site visits, support the sales team, and ensure every interaction reflects the premium positioning of the project.

Key Responsibilities

• Greet and assist visitors, walk-in buyers, and channel partners at the Experience Centre.
• Respond to leads coming in from digital campaigns, the website, phone inquiries, walk-ins, and referrals.
• Assess leads, understand customer needs, and qualify interest effectively.
• Plan and coordinate site visits with the sales team.
• Deliver a premium, consistent customer experience across all touchpoints.
• Keep customer data updated and accurate in the CRM system.
• Follow up regularly to help improve site visit volume and conversion outcomes.
• Work closely with sales, marketing, and channel partner teams to ensure smooth customer handling.
• Maintain the Experience Centre to a high presentation standard.
• Track and achieve daily, weekly, and monthly targets for lead response, appointments, and site visits.
• Prepare customer reports and maintain supporting sales documentation.

Required Skills

• Strong spoken and written communication
• Customer relationship management
• Interpersonal and client-handling skills
• Professional appearance and grooming
• Ability to manage multiple tasks in a fast-paced setting
• Coordination and organization skills
• Working knowledge of Microsoft Office

Eligibility

• Applicants must hold a degree in any discipline.
• Candidates with experience in real estate, hospitality, banking, luxury retail, automobile, or customer service are suitable.
• Experience in real estate pre-sales or relationship management is preferred.
• English fluency is mandatory.
• Hindi is preferred.
• Kannada will be an added advantage.

Why Join Raise Infra

• Opportunity to work on one of Bengaluru's premium luxury villa developments.
• Competitive compensation with performance-linked incentives.
• Scope for professional learning and career advancement.
• A collaborative, high-performance workplace.
• Exposure to luxury real estate sales and customer experience operations.

Additional Information

Location: Sarjapur Road, Bengaluru

Employment Type: Full-Time

Incentives: The role includes a very strong incentive policy.

This opportunity is for candidates who enjoy delivering excellent customer experiences and want to build a career in luxury real estate.