General Manager

Role Overview

The General Manager will be responsible for the end-to-end leadership of the holiday homes business in Dubai. This position focuses on driving revenue growth, improving operational performance, managing budgets, strengthening sales performance, and delivering consistently high guest satisfaction. The role also requires strong team leadership, regulatory compliance oversight, and active contribution to the company’s market expansion.

Core Responsibilities

• Create and implement revenue plans aimed at improving occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Guide the sales function to meet monthly, quarterly, and yearly targets, while expanding direct bookings and improving results across online travel agency channels.
• Manage pricing decisions using market movement, competitor benchmarking, and demand projections.
• Support business development efforts to grow the holiday homes portfolio and widen the customer base.
• Supervise day-to-day operations across housekeeping, maintenance, guest handling, and safety practices to keep service standards high.
• Coordinate closely with property owners and maintenance staff to maintain the condition of all properties in the portfolio.
• Ensure guests receive excellent service and that complaints or issues are handled quickly and effectively.
• Negotiate and maintain productive relationships with vendors, contractors, and service partners to balance cost control with service quality.
• Plan, manage, and monitor the annual operating budget in line with financial objectives.
• Track operating costs such as staffing, maintenance, marketing, and overheads to protect profitability.
• Prepare financial updates for senior leadership, reviewing occupancy, revenue, expenses, and other key business metrics.
• Improve margins by aligning revenue generation with efficient operational execution.
• Lead, coach, and motivate a cross-functional team covering sales, operations, and administration.
• Set departmental targets, review progress, and provide guidance to help teams meet company goals.
• Oversee hiring, onboarding, and performance review processes for new team members.
• Build a strong workplace culture that is positive, customer-oriented, and performance-driven.
• Identify and apply growth opportunities by bringing new properties into the portfolio and reaching new customer segments.
• Work with the marketing team on campaigns that strengthen brand awareness and support customer acquisition.
• Encourage the use of technology tools such as PMS, CRM, and booking systems to improve operations, guest service, and sales.
• Confirm that all properties comply with local regulations, licences, and health and safety requirements.
• Track KPIs covering sales, occupancy, revenue, customer satisfaction, and operational efficiency.
• Review market trends, competitor activity, and guest feedback regularly to refine business strategy.
• Provide timely business and financial updates to the Managing Director and other stakeholders.

Qualifications

• A bachelor’s degree in Business Administration, Hospitality Management, or a related discipline is required; a master’s degree is preferred.
• At least 10 years of progressive management experience in the holiday homes sector, with strong exposure to revenue management, operations, and guest service.
• Proven leadership and team management capability.
• Solid knowledge of budgeting, forecasting, and broader financial management.
• Strong command of sales planning and revenue management within holiday homes or hospitality.
• Hands-on familiarity with property management systems (PMS) and CRM platforms.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to solve problems effectively and perform well in a fast-moving environment.
• Understanding of Dubai holiday homes rules and tourism trends.
• Confidence to lead by example and build a high-performance culture.
• Strong grasp of the financial drivers behind business performance and budget control.
• Commitment to delivering outstanding guest experiences and building positive stakeholder relationships.
• Strategic thinking with the ability to anticipate market changes and plan for long-term growth.
• Experience managing daily operations, streamlining workflows, and maintaining high service standards.

Additional Information

This role is based in Dubai, United Arab Emirates, and is a full-time onsite position. The company name mentioned for this opportunity is NOX.