Front Desk Receptionist

Job Overview

JAYS GROUP is hiring a Front Desk Receptionist for its Dubai location. This is a full-time, on-site opportunity with a salary range of AED 2,500 to AED 3,500. The company is looking for someone who can start quickly, ideally within 1 to 2 weeks.

About the Role

The position calls for a polished and customer-oriented professional who can manage incoming queries across calls, chat, and message-based channels. The right candidate will communicate clearly, keep a courteous tone at all times, share correct information, and handle customer interactions efficiently.

Key Responsibilities

• Deliver responsive and courteous customer support across calls, chats, and digital communication channels.
• Answer customer questions with accuracy, professionalism, and clarity.
• Address complaints, requests, and concerns in a calm, practical, and solution-focused way.
• Keep complete and accurate records of all customer interactions in the system.
• Coordinate with the operations team to help resolve issues and maintain smooth service flow.
• Follow internal communication rules and standard operating procedures.
• Maintain quick response times and meet service-level expectations.

Requirements

• Strong spoken and written English with a polished, fluent, and professional manner.
• Arabic language ability is required/preferred as mentioned in the source.
• Tagalog speakers are also mentioned as suitable for the role.
• English-fluent speakers are welcome.
• Prior background in customer service, chat support, or call center work is preferred.
• Good communication and problem-solving abilities.
• Comfortable handling multiple tasks and working under pressure during busy periods.
• Professional behavior, patience, and a customer-first attitude.
• Applicants of any nationality may apply.
• Must be available to join urgently within 1 to 2 weeks.

Benefits

• Competitive pay aligned with experience.
• Supportive and positive workplace culture.
• Opportunities for career growth within the organization.

Additional Information

Interested candidates were asked to share their CV by email with the subject line: Customer Service Agent Application.