Customer Supply Chain Analyst

Role overview

This position focuses on managing the ongoing Collaborative Planning, Forecasting and Replenishment (CPFR) process between Nestlé Purina Petcare and key customer accounts. The goal is to improve forecast accuracy, keep replenishment running smoothly, and help maintain strong retail in-stock and inventory performance.

The role is based in Mississauga, Ontario, at 2500 Royal Windsor Dr, Mississauga, ON L5J 1K8, with a hybrid work arrangement.

What you will do

You will work closely with the customer and internal teams to monitor demand, analyze inventory and forecast data, support promotional planning, and drive improvements in supply chain execution. A major part of the role involves using customer and internal information to identify issues, recommend solutions, and help maintain service levels that meet customer expectations.

• Develop a strong working relationship with the customer by staying closely connected to their team and understanding how their operation works.
• Review customer forecasts alongside internal inventory information from stores and distribution centres.
• Analyze data on an ongoing basis to spot trends, investigate demand changes, and support actions that protect in-stock levels.
• Suggest and follow through on plans designed to reduce future inventory and availability problems.
• Contribute to customer meetings by presenting data, challenging assumptions, and supporting recommended actions.
• Partner with Sales and Trade Marketing to collect inputs and build demand plans for promotional programs.
• Assess the effect of promotions on demand and adjust CPFR plans accordingly.
• Support smooth execution of promotional events at store level and act as a key contact for event planning and base forecasting.
• Look for ways to improve the collaborative forecasting process and work with account teams to align on better approaches.
• Take part in internal and external process improvement initiatives as needed.
• Support supply chain activities requested by the customer.
• Track in-stock and service issues, communicate concerns internally and externally, and help identify root causes related to warehouse and retail inventory performance.
• Prepare recommendations to resolve inventory and availability challenges and help maintain alignment with customer KPI expectations.

Requirements

The ideal candidate should have a university degree in Business, Operations Management, Supply Chain, or Logistics, along with 5 to 8 years of CPG experience in an analytical role. Experience supporting Walmart is preferred, and logistics experience is considered an advantage.

• Strong interpersonal skills and the ability to build trust with customers and cross-functional partners.
• Excellent analytical ability, attention to detail, and a thorough approach to work.
• Strong problem-solving skills and the ability to manage multiple priorities and frequent interruptions.
• Excellent written and verbal communication skills.
• Hands-on experience extracting and analyzing data.
• Advanced capability in MS Excel and PowerPoint.
• Experience with customer systems such as Retail Link is preferred.
• SAP experience is an added advantage.

Benefits and perks

• Health and dental coverage starting on the first day of employment.
• Company-matched pension plan.
• Three weeks of vacation plus five personal days.
• Flexible and hybrid working arrangements.
• Training and development programs, with opportunities to grow within the company.
• Educational assistance and tuition reimbursement.
• Bonus eligibility.
• Gender affirmation benefits, including support for gender-affirming care, resources, and procedures.
• Fertility services and surrogacy medical coverage.
• Adoption benefits to help reduce financial barriers.
• Free Nespresso coffee machines and a monthly coffee credit of $100.
• Up to 50% discount on Nespresso coffee machines, capsules, and accessories.
• Access to a discounted company store featuring Nestlé, Nespresso, and Purina products.
• Dog-friendly workplace.

Additional information

Compensation for this role is listed at $72,000 to $84,000 per year. The company states that it reviews applications as they are received and encourages candidates to apply without delay.

Nestlé Canada is an equal opportunity employer and emphasizes diversity, equity, inclusion, and accessibility. If accommodation is needed during the hiring process, candidates are asked to let Human Resources know so participation can be supported.

This posting is marked as salaried.