Customer Service Manager

About the Company

The company connects outstanding professionals with strong opportunities at well-known employers across the UK, US, Canada, Europe, and Australia. Its client base includes startups, digital agencies, and technology-focused businesses working in SaaS, MarTech, FinTech, and EdTech. The hiring model is direct-to-client, meaning selected candidates join the client’s internal team rather than working through an outsourcing setup.

Role Overview

This position is for a hands-on Customer Service Manager who will strengthen support operations and help shape a better customer experience. The role suits someone who can lead with a service-first mindset, improve team performance, refine workflows, and translate customer feedback into practical actions that support growth.

Core Responsibilities

• Lead the customer support team’s day-to-day work so inquiries are handled quickly and accurately.
• Guide, coach, and develop team members through ongoing feedback and performance discussions.
• Track important service metrics such as CSAT, response speed, and resolution performance.
• Spot friction points in the customer journey and introduce process changes that improve efficiency.
• Serve as the escalation contact for difficult technical cases and urgent customer issues.
• Work closely with other teams to represent customer needs and help shape product improvements.
• Support hiring and onboarding as the support function expands.

Requirements

• At least 3 years of experience in customer service management or a people leadership role.
• Background managing remote or geographically distributed teams.
• Strong communication ability with a tone that is both clear and empathetic.
• Solid analytical capability and comfort using data to inform decisions.
• Experience with modern help desk platforms such as Zendesk, Salesforce, or Intercom.
• Ability to stay composed and make sound decisions during high-pressure situations.
• Experience in a fast-scaling startup or SaaS environment.
• Good understanding of retention tactics and reducing customer churn.

Benefits

• Pay aligned to your experience level and market competitiveness.
• Fully remote setup with flexibility in how you work.
• Opportunity to contribute to a growing logistics business operating in a high-demand space.
• Long-term growth potential with exposure to both operations and customer success.
• A practical role where your work will directly influence day-to-day business performance.

Additional Information

This is a direct in-house placement with the client company. The opportunity is based in Argentina and is offered as a remote full-time role. No fixed salary figure, vacancy count, or start date was provided.