Customer Service Executive

Job Overview

AdmirerX, a transformational outsourcing (BPO) company based in Noida, is hiring enthusiastic and customer-oriented professionals for its Customer Service team. In this role, you will support customers with questions, share information about products and services, resolve issues, and help create a smooth and positive service experience. The position calls for strong communication abilities and a consistently customer-first approach.

Key Responsibilities

• Respond to customer questions through phone calls, emails, and chat channels.
• Share clear and accurate details about products and services.
• Address customer issues quickly and in a professional way.
• Help maintain strong customer satisfaction and service quality.
• Log customer conversations and updates in the system.
• Work according to company procedures and quality guidelines.
• Partner with internal departments when support is needed to close issues.
• Develop trust and rapport with customers through effective communication.

Eligibility Criteria

• Applicants with 12th pass, undergraduate, or graduate qualifications from any stream may apply.
• Both freshers and experienced candidates are welcome.
• Strong spoken communication skills are required.
• Preference will be given to candidates with Versant level 5 or above.
• Good listening skills, problem-solving ability, and interpersonal skills are important.
• Basic computer knowledge along with typing ability is needed.
• A customer-focused mindset and professional behavior are expected.

Communication Requirement

• Versant level 5 or equivalent good communication skills.
• Ability to communicate fluently in English and Hindi is preferred.

Work Schedule

• This is a 6-day working role.
• Shift timings will be rotational based on business needs.
• Weekly off will be assigned according to the roster.