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Role overview

This position supports payroll operations across several employee groups, helping ensure pay is handled accurately, on time, and in line with company and regulatory requirements. The work covers regular staff, retirees, flight attendants, expatriates, employees with disability-related payroll needs, and global mobility-related payments. It also includes handling garnishments, tax-related tasks, and updates to banking details.

The role calls for careful attention to detail, sound judgment, and the ability to work with confidential information responsibly. If the job is carried out remotely, the selected candidate must maintain a reliable high-speed internet connection and a safe home working setup.

Key duties

Run payroll accurately and within deadlines for all assigned employee groups and specialized payroll streams.
Check payroll inputs for inconsistencies, verify data, and help close issues before payroll is finalized.
Keep payroll records current, including bank account changes and other employee payroll updates.
Handle disability-related payroll transactions according to the required procedures and timelines.
Administer garnishments in line with the applicable rules, due dates, and internal process steps.
Support payroll tax activities, including validation, review, and problem-solving.
Investigate and resolve issues involving pay, deductions, taxes, garnishments, direct deposit, disability cases, and employee data.
Work with HR, Benefits, Tax, Finance, and other internal teams to collect information and resolve payroll questions.
Make sure payroll work follows company policies, internal controls, and all relevant requirements.
Assist with reconciliations, audits, reporting, and year-end payroll tasks, ensuring records are accurate and well documented.
Spot recurring payroll problems and help improve processes for better consistency and efficiency.
Communicate clearly and professionally with employees, managers, and business partners about payroll matters and resolutions.

Measures of success

Payroll is completed correctly and on time for the assigned populations and processes.
Banking updates, disability cases, garnishments, and tax-related work are completed accurately and by deadline.
Payroll questions and issues are resolved efficiently with clear ownership and follow-through.
Documentation and records stay complete, accurate, and ready for audit review.
Stakeholders receive timely, professional support.
Process improvements help strengthen payroll quality, consistency, compliance, and service delivery.

Minimum qualifications

Applicants must already have the legal right to live and work in Jamaica; sponsorship is not provided.
Prior experience in payroll processing, payroll operations, or a closely related area is required.
A solid understanding of payroll processes, controls, and issue-resolution methods is needed.
The role requires the ability to travel to the United States and other countries for training and business meetings when necessary.
Strong focus on accuracy and detail is essential.
Good analytical, organizational, and problem-solving ability is required.
The candidate must be able to handle confidential and sensitive information appropriately.
Strong spoken and written communication skills are required.
The role demands the ability to manage multiple priorities in a deadline-driven environment.
The candidate must consistently prioritize the safety and security of themselves, others, and personal data.
A respectful, inclusive approach to different people, perspectives, and working styles is expected.
A high school diploma, GED, or equivalent secondary-school qualification is required.

Preferred experience

Background supporting several employee groups or specialized payroll processes is an advantage.
Experience with expatriate payroll, disability payroll, global mobility payments, garnishments, and payroll taxes is preferred.
Exposure to payroll reconciliations, audits, or year-end processing would be helpful.
Knowledge of payroll compliance and internal control practices is beneficial.
Experience using payroll systems, reporting tools, and data management workflows is a plus.

Remote work note

If this role is performed remotely, the employee must keep a dependable high-speed internet connection and maintain a safe working environment.

Coordinator, Payroll (MBJ)