Client Services Assistant

Role overview

Swift Events is seeking a refined, client-first Client Services Assistant to become part of its team in Greater Cleveland. This position plays an important role in the business by supporting client relationships and making sure every interaction reflects the company’s high service standards. The ideal candidate will be naturally service-oriented, professionally presented, and committed to creating excellent experiences for clients.

Key responsibilities

• Act as the main contact for clients, responding to questions efficiently and professionally.
• Develop and nurture strong working relationships so client expectations are not only met but consistently surpassed.
• Work with internal departments to make sure client needs are communicated clearly and fulfilled accurately.
• Keep client information, correspondence, and follow-up messages organised and up to date.
• Support event delivery by serving as a client contact on the day of the event.
• Look for ways to improve the client journey and help strengthen overall service quality.

Candidate profile

Applicants should bring experience in a customer-facing role, preferably gained in events, hospitality, or a professional services setting. Strong written and spoken communication is essential, along with the ability to stay composed in busy situations and approach challenges with practical solutions. A high level of accuracy, confidence with CRM tools and common office software, and a polished, client-oriented manner are also important.

Compensation and benefits

• Pay will be competitive and aligned with the candidate’s experience.
• A bonus may be available based on performance.
• Training and ongoing professional development are included.
• The role offers exposure to a high-profile client base.
• Employees can expect a supportive workplace with clear opportunities to progress.