Claims Call Center Representative

About the Company

Zurich is a major insurer operating across multiple lines of business, supporting customers in both local and international markets. Its client base spans individuals, small businesses, mid-sized and large organizations, and multinational corporations.

Role Overview

Zurich is looking for a confident, outgoing, and self-driven customer care professional to join its Claims Call Center team in early August 2026. The position includes a comprehensive six-week training program designed to prepare the new hire for the role.

All applicants must live in the United States. Preferred time zones are CST, PST, and MST.

Work Schedule

This is a full-time remote role with an eight-hour shift scheduled between 7:00 AM and 7:00 PM, Monday through Friday, Central Standard Time. Training is also fully remote.

Key Responsibilities

The representative will handle first notice of loss claims submitted through phone and non-phone channels, ensure information is processed accurately and on time, and support customers with claims-related questions and issues. The role also involves knowing when to escalate complex matters, coordinating with internal and external contacts to clarify details and resolve concerns, and offering ideas that improve customer service quality. All work must follow Zurich’s risk and compliance standards.

Qualifications

Applicants should have a high school diploma or equivalent, at least six months of customer service experience, and prior data entry experience. A background in call center work is preferred.

Preferred Skills and Experience

Strong data entry ability, a typing speed of 32 words per minute or higher, comfort with Windows-based systems and Microsoft Office, and the ability to move quickly across multiple screens and browsers are all preferred. The ideal candidate should also have strong reading comprehension, a professional manner, good verbal and written communication, attention to detail, and solid problem-solving ability. Insurance knowledge is an added advantage.

Work From Home Requirements

A dedicated workspace that is quiet and free from distractions is required. The home setup must also include a stable high-speed internet connection with at least 5 Mbps upload and 10 Mbps download speeds.

Compensation and Benefits

The hourly pay range for this role is $17.79 to $21.64. The position is also eligible for a 5% short-term incentive bonus. Additional highlights include an annual merit increase, bonus opportunity, potential overtime pay, generous PTO, 401(k) match, career mobility, and medical, vision, and dental coverage.

Additional Information

Zurich states that pay may vary based on role, location, skills, and experience, and that applicants whose expectations exceed the posted range are still encouraged to apply. The company also notes that it provides competitive compensation and comprehensive benefits for employees and their families.

Zurich emphasizes growth, inclusion, and a supportive environment, and describes itself as a leader in risk management with more than 150 years of experience and coverage across 25+ industries, including 90% of the Fortune 500.

The company does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by law. It is an equal opportunity employer for disability and veterans. Zurich also complies with 18 U.S. Code 1033.

Unsolicited resumes from agencies are not accepted. Preferred vendors are expected to use the company’s recruiting agency portal.

Eligible remote work locations include virtual offices in Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington State, and Wyoming.

Employment sponsorship is not offered.